Job Description:
Senior Operations Leader – UKI Market (CXM & Media/Creative Practices)
Location: BLR/ Mumbai/Pune (Hybrid/Remote options available)
Reporting Line: Global Head of Operations
Role Type: Full-Time | Internal Mobility Opportunity
DCF – 50
Role Summary
We’re looking for a seasoned and strategic operations leader from within our organization to take ownership of operations across the UKI market, spanning both CXM ( including D&T) and Media/Creative practices. This role is pivotal in deepening our engagement with UKI market strengthening relationships with UKI stakeholders, and driving operations excellence across a complex, multi-practice portfolio.
This is a high-impact opportunity for someone who thrives in global environments, understands our internal operating model, and is ready to elevate our UKI operations footprint.
Key Responsibilities
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End-to-End Operations Leadership
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Own operations across CXM, D&T and Media/Creative engagements in UKI
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Drive operational excellence, client satisfaction, and continuous improvement
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Stakeholder Partnership
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Strengthen relationships with UKI market stakeholders and internal business leads
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Act as the operations voice in strategic conversations, translating business needs into operations outcomes
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UKI Engagement & Growth
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Deepen collaboration with UKI teams to scale operations capabilities
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Identify and activate growth opportunities within existing accounts
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Global Team Collaboration
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Partner with global operations teams, including EU-based captives and offshore hubs
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Navigate matrixed structures to align operations goals across geographies
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Governance & Risk Management
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Implement operations governance frameworks and manage escalations proactively
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Ensure compliance with internal standards, client contracts, and EU regulations (e.g., GDPR)
Required Experience & Skills
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Minimum 20 years of operations leadership experience, preferably within CXM, or D&T and/or Media/Creative domains
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Proven success in leading global teams and working with EU captives and shared services
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Strong understanding of UKI market dynamics and stakeholder expectations
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Experience managing multi-practice engagements and navigating complex operations ecosystems
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Excellent communication, influence, and conflict resolution skills across cultures
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Familiarity with internal operations tools, governance models, and reporting frameworks
Preferred Profile
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Currently operating in a senior operations role and looking to expand market ownership
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Strong internal network and ability to mobilize cross-functional teams
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Passionate about client success, operations innovation, and scaling impact across regions
What’s in It for You
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Strategic visibility and ownership of a key growth market
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Opportunity to shape operations outcomes and influence global practices
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Career progression within a high-performing, globally connected team
Location:
Bengaluru
Brand:
Dentsu
Time Type:
Full time
Contract Type:
Permanent
