Senior Operations Executive

As a Senior Executive - Operations at Zingbus, you will play a crucial role in ensuring the smooth and efficient daily operations of our bus routes to deliver a standardized and reliable travel experience for our passengers. Your focus will be on managing buses and crews, minimizing delays, and enhancing overall customer satisfaction to maintain high Net Promoter Scores (NPS). Your responsibilities will include: Customer Experience: - Ensuring a seamless and enjoyable journey for all passengers. - Addressing and resolving customer complaints and issues promptly. Bus Management: - Overseeing bus scheduling and maintenance to ensure reliability and safety. - Coordinating availability and assignment of buses. - Monitoring bus conditions to meet Zingbus standards. Delay Control: - Monitoring bus routes and schedules to identify and mitigate delays. - Implementing strategies to minimize delays and improve on-time performance. - Analyzing delay reports and taking corrective actions. Crew Management: - Managing and supervising the crew, including drivers and support staff. - Providing regular refresher training to Marshals. Operational Efficiency: - Optimizing route planning and resource allocation for enhanced efficiency. - Ensuring compliance with regulatory and safety requirements. - Implementing best practices for improved route management processes. Reporting and Analysis: - Preparing and presenting regular reports on route performance, accidents, customer feedback, and operational metrics. - Using data-driven insights to identify areas for improvement. Vendor Management: - Onboarding new vendors for Maxx Routes. - Coordinating with existing vendors and managing billing. Rest Stop Management: - Onboarding new rest stops for Maxx Routes as per SOP. - Coordinating with existing rest stops and managing billing. Stakeholders Management: - Coordinating with internal and external stakeholders for smooth operations. Joining Zingbus will offer you the opportunity to be part of a fast-growing company revolutionizing intercity travel in India. You will play a critical role in shaping the B2B narrative, building partnerships, and working in a dynamic, innovative, and collaborative environment with ample growth opportunities.,