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Senior Operations Consultant - Travel

Senior Operations Consultant - Travel

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Htic Global

0 - 4 years

2 - 6 Lacs

kochi

Posted:1 day ago| Platform:

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Skills Required

vendor management security management quality control administration asset management housekeeping management tracking incentives transport management cafeteria management travel operations facility management general administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Summary:

The primary function of the role is to connect with the customer to ensure documents required for visa processing are complete and error-free and handed over to the customer on time. Responsibilities Primary: Focus on completing the targeted handover with utmost care ensuring smooth visa processing. All enquiries from the customers are to be answered by giving clear information on the visa documentation status and related activities. Proofread the documents updated by the documentation team and ensure complete and correct information is shared with the customer Follow up with the customer for any pending documents required as per the rules of each country Ensure Google reviews are collected from the customers served and acknowledge their responses or feedback. Secondary: Make sure that all calls/chats are acknowledged and information is passed on to the respective consultant via CRM The consultant confirms the Visa appointment and guides the customer through the entire process Be updated with the changing rules and regulations of Visa for all countries and always showcase learning attitude Regularly check adherence to the visa application process and documentation requirements for all countries. Adhere to the internal process flow and SOP while handling operations and answering queries from customers. Conduct a thorough check of the details documented by the documentation team and share feedback with the consultants regularly. Keep track of pending follow-ups to collect complete documents for visa approvals Be flexible to work in shifts Be proactive and empathetic towards customers

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Senior Operations Consultant - Travel