Senior Sales Consultant - Holiday

Job Description

Role Summary: The primary function of the role is to advise on and plan business and vacation itineraries. The Consultant should communicate with clients to understand their needs and help them select best options available during the travel time and the budget agreed upon. Primary: Listen attentively to customers requirements and pitch the right product and packages realizing them into revenue. Utilize the leads assigned and focus on increasing the customer base making the best possible conversions with minimum lead loss. Set realistic expectations with the customer by providing complete and error-free information about GIT and FIT packages and products. Gather knowledge about the culture, ethnicity, weather conditions, geographic layout etc of the holiday destinations and educate the customer while selling the holiday product. Secondary: Respond to inquiries about our company's services and offerings and understand client's requirements, including destinations, length of stay, and transit time. Suggest and select the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit. Inform customers about the cancellation policy, including salient dates and all penalties. Ensure the budget agreed upon is considered while selecting accommodation and transit options. Educate the customers on the activities involved in post sales and set the right expectations on timelines. Build rapport with the customer and focus on improving customer satisfaction. Research, explore and study different travel destination options including travel prices, customs, weather conditions, reviews etc. Be updated about new market trends and provide suggestions and feedback to the product team for more competitive options. Ensure customer makes the payment as defined in the SOP and adhere to the process Build confidence and trust among the customers and always be patient to answer their queries Handover the travel requirements clearly to the operations team and ensure all services are provided as promised