Senior NOC Administrator

Requirements

Description and Requirements

Key Responsibilities:

• Monitor network infrastructure using network monitoring tools and systems to ensure availability, performance, and security.
• Respond to network incidents, alerts, and service requests, troubleshoot issues, and resolve or escalate as necessary to meet service level agreements (SLAs).
• Perform routine maintenance tasks such as system updates, patch management, and configuration changes to optimize network performance and reliability.
• Coordinate with vendors and service providers to resolve network issues and implement necessary changes or upgrades.
• Document network configurations, procedures, and troubleshooting steps for knowledge sharing and training purposes.
• Implement and enforce network security measures, policies, and procedures to protect against unauthorized access and vulnerabilities.
• Collaborate with Network Engineers and other IT teams to implement network infrastructure projects and initiatives.
• Participate in on-call rotation and provide after-hours support for network emergencies and planned maintenance activities.
• Provide technical support and guidance to end-users, NOC team members, and stakeholders on network-related issues and inquiries.
  

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Proven experience (5+ years) as a Network Administrator , NOC Technician, or similar role in a large-scale network environment.
• Hands-on experience with network monitoring tools and systems (e.g., SolarWinds, Nagios, Cisco Prime).
• Solid understanding of network protocols, routing, switching, and firewall technologies.
• Strong troubleshooting and problem-solving skills with the ability to analyze and resolve network issues effectively.
• Knowledge of network security best practices and technologies.
• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
• Ability to prioritize and manage multiple tasks in a dynamic work environment.
• Certifications such as CompTIA Network+, CCNA, or equivalent certifications are preferred.
• Availability to work flexible hours and participate in on-call rotation as required.
  

Position Overview: