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Senior Network Engineer

Senior Network Engineer

NTT DATA

0 years

0 Lacs

bengaluru karnataka india

Posted:1 week ago| Platform:

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Skills Required

network diversity cisco support technology networking engineering service monitoring resolve automation optimization escalation management logging patching configuration maintenance audits analysis reports wan routing switching vpn juniper architecture bgp ospf eigrp translation troubleshooting mpls logic certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

L2 network engineer is responsible for managing our client’s critical Cisco R&S with Prisma SDWAN and Aruba Wireless (Mandatory Skills)

Job Description Summary

The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.

The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

Job Description

Key Responsibilities:

Proactively monitors the work queues.
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
Updates tickets with resolution tasks performed.
Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
Captures all required and relevant information for immediate resolution.
Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
Communicates with other teams and clients for extending support.
Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
Works with automation teams for effort optimization and automating routine tasks.
Coaches Service desk and L1 teams for technical and behavioural skills.
Establishes monitoring for client infrastructure.
Identifies problems and errors before they impact a client’s service.
Leads and manages all initial client escalation for operational issues.
Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
Ensures all changes are carried out with proper change approvals.
Plans and executes approved maintenance activities.
Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
May also contribute to / support on project work as and when required.
May work on implementing and delivering disaster recovery functions and tests.
Performs any other related task as required.

Knowledge and Attributes:

Hands On Experience on Palo Alto Prism SD-WAN with Routing and Switching. Also possess goof experience on Aruba Wireless (Mandatory)
Flexible to work in Rotational Shift (24*7 Environment)
Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASr and ISr routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGrP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for dIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCrT, Logic Monitor

Academic Qualifications and Certifications:

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
CCNP or equivalent certification.
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required experience:

Moderate level of relevant managed services experience.
Moderate level knowledge in ticketing tools preferably Service Now.

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Senior Network Engineer