Senior Manager, Workforce Optimisation

Role Purpose

Lead the Workforce Management IHG Approach across EMEAA, utilising IHG and 3rd Party Systems to drive change and support for hotels and BU / Regional Leads. Develop an IHG ways of working in EMEAA. Utilising the experience and expertise of your team to deliver a one time approach to reporting and information sharing with hotels and the BU Leads.

Key Accountabilities

• Drive Workforce Optimisation through out EMEAA and lead the BU Workforce Managers in delivering an IHG approach to workforce Management
• Utilise the IHG and 3rd Party systems to help change the ways of working of our hotels colleagues and team to drive profitability and heartbeat.
• Partners with operations leaders to understand the workforce optimisation plans for each hotel across the business unit (BU)
• Partners with the learning team and central WOT team to drive the behavioural change needed in the business, helping to educate GMs on the need for change
• Guides hotels on how to implement and drive relevant organisational design and change projects effectively, ensuring that they adhere to local legislation and manage change in a way that reflect IHGs culture/values
• Provides guidance on the undertaking of selection assessments, ensuring these are carried out in a fair and unbiased manner
• Partners with operations leaders & hotel HR teams on the development of change communications to ensure compliance with people policies and local legislation
• Regularly meets with operations, Finance, and HR leaders to monitors progress against the workforce optimisation plans, escalating issues and delays or missed deadlines
• Shares best practice with the other BU Workforce Optimisation leads and assists peers where workload dictates
• Maintains business unit manning guides, standard staffing structures and role charters
• Deliver training on systems installations based on productivity methodology.
• Consult with hotels remotely or in person on their ways of working and opportunities and challenges, reporting to regional team recommendations.
• Proactively provide insightful analysis and updates to Director of Workforce Optimisation and regional team regarding hotel performance.
• Work with WOM Reporting to define and deliver a set of standard reports across all BU’s
• Develop a training and operational standard for Workforce Optimisation across EMEAA
• Ideally experience in working with Workforce optimisation systems eg UKG.
• Prepared to spend over 50% time on travel to our IMEA Hotels.

Key Skills & Experiences

Education:

• Bachelor's degree in a relevant field or an equivalent combination of education and work related experience

Critical Expertise & Experience:

• Previous experience of leading change programmes
• Experience of coaching, influencing and building strong working relationships with senior business leaders and across organisational boundaries
• Experience of working in Hotel Operations
• Experience of successful project management delivery
• Understanding and experience of multi-cultural environments and ways of working

Technical Skills & Knowledge:

• A solid understanding of changes management process, principles, tools and methodologies
• Excellent communication skills and influencing skills at all levels of the organisation
• Ability to understand and drive insights from HR & financial data, diagnose trends and link to business performance outcomes
• Flexible, adaptable and resilient at working in ambiguous and changing environments
• Broad generalist HR knowledge, including the application of HR policies and practices

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