Senior Manager – Student Success

About Anant National University

Anant National University, India’s Premier Design University, is dedicated to training students to devise solutions for global problems through creative thinking.

Our DesignX way is unique in helping young designers develop a better understanding of the context we live in through community immersion, innovation and collaboration. The core of our pedagogy is sustainable design multiplied by a host of knowledge disciplines and technology to make problem solving impactful. Our multidisciplinary undergraduate, postgraduate and doctoral programmes in design, architecture, climate action and visual arts harness the knowledge from various disciplines and traditional practices to integrate it with cutting edge technology to address diverse challenges.

About (Department)

• The Office of Admissions is responsible for an effective and efficient admission process in line with the vision of the University. The major functions of the Office of Admissions include, but are not limited to, the following:
• Advise students about programmes offered, admission procedure, eligibility, and costs involved.
• Follow up with students for any enquiries through direct meetings, phone calls, or emails, providing clarification in a professional manner.
• Analyse the applications of prospective students based on the standard admission policies.
• Coordinate with faculty members to select students for enrollment in different programmes.
• Review applications of students who seek financial assistance.
• Participate in outreach activities such as education events, open houses, education fairs, school visits, and off-campus events.
• Work closely with academic staff and the marketing office to ensure maximum student enrolments.
• Develop strategies and enrollment plans in coordination with senior management to enhance brand perception and enrol more students.
• Maintain a database of students to generate MIS reports for management for effective decision-making whenever required.
• Contribute to the continuous development and improvement of the admission process, ensuring high-quality service.
• Ensure timely fee collections from the students pertaining to revenue generation.
• Establish good PR with stakeholders, including faculty, students, parents, and bankers, to ensure maximum enrollment and retention of students.

Job Type

Full-time

Reporting to

Director – Admissions and External Engagement

Required Education Qualification

• Graduate/Post Graduate in any stream.

Years of Experience

• Minimum 10–12 years of experience in the relevant roles.

Key Responsibility Areas (KRAs)

• Serve as the primary contact for student and parent queries, complaints, and feedback, ensuring professional and empathetic handling.
• Manage refund, withdrawal, and deferral cases with clarity and adherence to institutional policies.
• Proactively track and analyse student behaviour, dissatisfaction triggers, and attrition patterns.
• Collaborate with academic, finance, and administrative teams for timely issue resolution.
• Ensure daily MIS and reporting of cases, resolutions, and escalations to management for transparent decision-making.
• Conduct feedback surveys and satisfaction assessments to identify improvement areas.
• Develop and implement containment and crisis management strategies to prevent dropouts.
• Lead and train the retention team to maintain a positive and proactive communication culture.
• Ensure CRM data is updated regularly and accurately reflects student interaction history.

Key Skills

• Strong interpersonal, communication, and problem-solving skills.
• High level of empathy, patience, and professionalism.
• An analytical mindset with the ability to interpret data for actionable insights.
• Experienced in MIS preparation, CRM handling, and student engagement reporting.
• Calm, confident, and credible in crisis situations.