Senior Manager - Strategic Programs & Transformation

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Overview of the role

The Program Manager will play a pivotal role in driving SLGS’s strategic and transformational agenda. This role combines strategic execution, cross-functional leadership, and program delivery excellence. The incumbent will be responsible for conceptualizing, orchestrating, and delivering programs that create measurable business impact, client value, and organizational capability uplift.

This is a unique opportunity for a professional who can think strategically, influence cross-functionally, and execute with precision — helping reimagine Sun Life Global Solutions as a digital, data-led, and AI-powered organization.

Key Responsibilities

1. Strategy Execution & Program Leadership

• Translate SLGS’s strategic priorities into actionable multi-workstream programs with defined business outcomes.
• Serve as the portfolio lead for SLGS initiatives spanning technology, operations, and corporate functions.
• Partner with functional heads and global stakeholders to ensure alignment and sponsorship.

2. Cross-Functional Orchestration

• Act as the strategic liaison across business groups, technology, and enablement functions, ensuring integrated execution.
• Manage governance, cadence, and decision forums for critical initiatives.
• Drive risk, dependency, and change management across workstreams.

3. Innovation & Technology Enablement

• Co-lead ideation and incubation of technology-enabled solutions, including GenAI and automation opportunities.
• Partner with Engineering, Data, and Digital teams to accelerate experimentation and scale deployment.
• Evaluate emerging technologies and contribute to SLGS’s innovation roadmap.

4. Performance Management & Reporting

• Establish robust program management frameworks, metrics, and dashboards for executive visibility.
• Deliver crisp, outcome-oriented reporting for SLGS Leadership and global stakeholders.
• Track value realization and ensure sustained adoption post-deployment.

Key Skills & Experience

• 10–15 years of experience in program management, strategy execution, or transformation roles (preferably in BFSI, GCC, or consulting).
• Proven success managing large, cross-functional initiatives with measurable business impact.
• Strong understanding of technology transformation, digital enablement, and AI/GenAI concepts.
• Excellent executive communication and stakeholder management skills.
• Comfort working in an agile, high-growth, and globally matrixed environment.

Ideal Candidate Attributes

• Strategic Thinker: Connects enterprise vision with actionable execution pathways.
• Outcome-Oriented: Focused on measurable impact, not just activity.
• Innovator: Curious about emerging tech and capable of converting ideas into scalable pilots.
• Connector: Strong collaborator who can influence without authority.
• Change Champion: Embodies a growth mindset and drives reinvention across teams.

Success Measures

• Delivery of strategic programs on time, within scope, and achieving business impact.
• Acceleration of innovation and GenAI adoption within SLGS.
• Improved stakeholder satisfaction and cross-functional alignment.
• Clear visibility of portfolio performance through enhanced reporting and governance.

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