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Johnson Controls
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Senior Manager Service - Key Accounts

Senior Manager Service - Key Accounts

Johnson Controls

5 - 8 years

7 - 10 Lacs

gurugram

Posted:None| Platform:

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Skills Required

cash collection operational excellence business development manager relationship building security systems billing reconciliation key account management reporting tools crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview

We are seeking a dynamic and experienced Key Account Manager to lead and manage major strategic pan-India accounts in the field of Building Management Systems (BMS), Fire and Security Solutions. This role is pivotal in driving business growth, ensuring operational excellence, and maintaining strong client relationships across multiple locations.

Key Responsibilities

Account Management & Relationship Building

Serve as the primary point of contact for assigned key accounts.
Build and maintain long-term relationships with stakeholders across client organizations.
Understand client needs and align solutions to meet strategic objectives.

Sales & Business Development

Identify and pursue new business opportunities within existing accounts.
Develop account-specific sales strategies to achieve revenue targets.
Collaborate with internal teams to prepare proposals, presentations, and pricing strategies.

Operations & Service Coordination

Coordinate with service and operations teams to ensure timely delivery and support.
Monitor service performance and drive continuous improvement initiatives.
Ensure compliance with SLAs and quality standards.

Financial Management

Drive timely cash collection and ensure account reconciliation.
Monitor outstanding payments and resolve billing issues proactively.
Work closely with finance teams to maintain healthy account receivables.

Reporting & Analysis

Provide regular updates on account performance, forecasts, and pipeline.
Analyse market trends and competitor activities to inform strategy.
Maintain accurate records in CRM and other reporting tools.

Qualifications & Skills

Bachelor s degree in Engineering, Business Administration, or related field; MBA preferred.
5-8 years of experience in key account management, preferably in BMS or electronic security systems.
Proven track record of managing large, multi-location accounts.
Strong understanding of building technologies, security systems, and service delivery models.
Excellent communication, negotiation, and interpersonal skills.
Ability to travel across India as required.

What We Offer

Competitive salary and performance-based incentives.
Opportunity to work with leading clients and cutting-edge technologies.
Collaborative and growth-oriented work environment.

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Johnson Controls

Automated Controls, Building Technologies, Energy Solutions

Milwaukee

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Senior Manager Service - Key Accounts