Senior Manager - Process Excellence BPO

You should possess a Bachelor's degree and have more than 11 years of experience in the contact center or outsourcing industry. Your experience should include working with Gen AI tools in conjunction with Six Sigma/Lean/Kaizen/COPC methodologies. You should have a proven track record of driving complex improvement and transformation projects across various accounts and domains. Additionally, you must be skilled in project and program management, including initiation, monitoring, stakeholder management, quality assurance, financial management, and risk management. Your role will require you to demonstrate thought leadership, innovative thinking, and the ability to generate high-impact solutions. Collaborating effectively across different organizational levels to establish strong relationships is crucial. You should have strong client-facing skills, excellent communication abilities, negotiation skills, and conflict management expertise. An analytical mindset and the capability to simplify complex processes are essential. Being able to work flexibly with cross-functional teams in different time zones is necessary. As a strategic thinker, you should have a history of creative problem-solving and successful project execution. Proficiency in technology, including advanced Excel skills and familiarity with the MS Office suite, is required. This position is an individual contributor role. This is a full-time position with a work schedule from Monday to Friday. The work location is in person.,