- The incumbent is responsible for managing the end-to-end processing of all outward and inward processing including PO, DD, UAEDDS, Standing instruction and utility payments for UAE and IBG locations.
- Lead, mentor and manage the remittance operations team to achieve operational excellence.
- Develop and implement strategies to optimize payment processes and systems.
- Collaborate with cross-functional teams to enhance payment solutions and services.
- Monitor and analyze payment trends to identify opportunities for improvement.
- Manage relationships with key stakeholders in UAE and IBG locations-Bahrain, Qatar, Kuwait, Hong Kong, Oman, London and New York.
- The position is also responsible for proposing and implementing improvements in the workflow of the Unit and actively participates in regulatory and bank strategic digitization projects across UAE and other Mashreq IBG locations.
- Dive into cases and resolve issues as necessary.
- Automation of manual processes.
- Staff welfare, work-life balance and training for staff in this unit are the responsibilities of this position.
- Emerge as the product expert for all relevant areas reporting to this position.
- Ensure that Bank’s Compliance and Regulatory procedures are followed Ensure adequate training (classroom and on the job) to staff that all functions are performed with zero errors and within expected TATs
- Ensure equal distribution of workload among staff in consultation with unit supervisors.
- Ensure the MIS collected for staff productivity is analyzed and actions taken to increase the level of individual as well as unit’s overall productivity. Also to ensure that necessary job rotation and training is provided for staff development and career growth.
- Analyze MIS and take corrective and preventive actions for error free processing of the unit.
- Take immediate decisions on issues that come up given the tight cut-offs from the Central Bank.
- Ensure that different functions are performed in accordance with the Bank’s Systems and Procedures.
- Ensure a proper work-life balance is maintained for all staff.
- Optimize staff productivity and provide coaching and counseling whenever required. Job rotation and training needs and other related staff matters.
- Identify processes for automation, prepare functional specifications, assist in evaluating the system (provided by outside vendor), carry out user acceptance test, certify and implement the system.
- Create an atmosphere conducive to mutual co-operation among staff members and foster team spirit.
- Absorb any additional / new functions which may be assigned from time to time.
- Ensure that the unit’s standard operating procedures are reviewed and kept up to date.
- Ensure that the unit’s procedures can control and minimizing the operational risks.
- Experience in payments domain -minimum 12 years.
- Experience in leadership & team management-minimum 8 years
- Excellent stakeholder management and communications skills.
- Experience in managing risks, compliance and regulatory recommendation
- In depth knowledge of payment processes.
- Awareness of Compliance/AML/Regulatory requirements.
- Conversant with the in-house various operating systems.
- Strong analytical, planning & interpersonal skills.
- Effective decision-making power & conflict handling.
- Demonstrate a curious, collaborative and outgoing nature thriving in diverse environment.
The leading financial institution in MENA
While more than half a century old, we proudly think like a challenger, startup, and innovatorin banking and finance, powered by a diverse and dynamic team who put customers first.Together, we pioneer key innovations and developments in banking and financial services.Our mandate? To help customers find their way to Rise Every Day, partnering with them throughthe highs and lows to help them reach their goals and unlock their unique vision of success.Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.
