Senior Manager Organization Development

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 81,000+ talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale.

LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability, or any other characteristic protected by applicable law. Please feel free to revert in case of concerns / clarifications.

Job Biography

Develops and delivers L&OD programs and initiatives in the organization and evaluates their effectiveness Possess the knowledge of learning and development theories techniques and interventions and uses this knowledge to develop and execute L&OD interventions

Job Purpose

• Develop and implement org wide L&OD strategies that facilitate and drive individual development and capacity building in line with the organization’s goals
• Collaborate effectively with people at all levels and interacting with a diverse group of individuals and personalities to ensure the achievement of individual functional and organizational goals
• Responsible for the overall management of training systems content and support materials
• Designs, develops and implements organization wide L&OD programs, interventions that facilitate and drive individual development and capacity building in line with the company’s needs
• Designs and develops frameworks programs and provides support in ensuring its successful implementation
• Ensures timely roll out of various interventions, program, sessions as per the defined calendar
• Facilitates workshops, meetings, webinars with relevant stakeholders
• Manages and ensures smooth working of the platform tool
• Defines updates and socializes Policies and Processes
• Analyses facts and data to provide business solutions identifies and incorporates best practices needed for continuous improvement and manages expectations
• Supports audits and provides continuous improvement basis the audit observations
• Designs and develops frameworks, programs and provides support in ensuring its successful implementation
• Builds engaging relationships with all organizational stakeholders through trust teamwork and direct communication
• Ensure adherence to the policies and processes
• Provides direction guidance and clarity to team members and ensures deliverables are met
• Embraces a proactive approach in identifying team needs and provides appropriate support
• Actively involves team members and other stakeholders to deliver outputs through collaboration

Secondary Accountabilities

• Refines existing processes and sets up new ones as required
• Monitors and evaluates systems and recommends solutions to improve system configuration automate manual processes and reports
• Ensures adherence of Policies and Processes while responding to transactions
• Manages closure of queries tickets resolutions within SLA through the team
• Budgets Manages and provides timely input to Leadership and Finance
• Vendor Management -Ensures timely onboarding and process adherence

KPIs

• Work towards personal and teams learning development Recognizes the need to change continuously improve self and actively seeks feedback
• Improve Employee Training Satisfaction Index, Training Effectiveness Index, Employee Satisfaction Index, Training Penetration Index
• Work towards automation and reduction of manual work
• Closure of tasks for programs that have been agreed upon
• Feedback for Internal and External Facilitators
• Coverage of learning hours per employee
• Closure of Tickets as per SLA
• Analytical Thinking

Behaviour Indicators

• Critically examines issues by breaking them down into manageable components
• Makes logical deductions from large unstructured data
• Validates the various options available and selects the most effective solution and provide significant value addition
• Communicating and Influencing
• Listens actively to others perspective and inspires them to work towards organizational goals
• Empathizes responds and applies knowledge of human psychology and ensures to build buy in from key stakeholders
• Demonstrates transparency across all the varied communication channels and styles used verbal & nonverbal to achieve desired and specific objectives
• Uses effective cross cultural communication skills in the most agile manner to create a win-win situation