Senior Manager - Operations & Products

Company Description

Joy-N-Crew Vacation LLP is dedicated to crafting transformative travel experiences that leave a lasting impact. With a specialization in Japan, our team is deeply knowledgeable about the nation's history, culture, and landscapes. We curate itineraries that delve into the heart of Japan, from bustling Tokyo to serene Kyoto, ensuring travelers connect meaningfully with local culture. Our passionate local guides facilitate authentic experiences that enhance cultural appreciation and understanding.

About the Role

Products & Operations division

****Note - Please Apply only if you are from a Travel & Tourism Background and an Immediate Joiner****

Key Responsibilities

• Product Development & Contracting

• Design and curate competitive and innovative tour packages for Europe, Scandinavia, UK, USA, and AUS–NZ.
• Negotiate and contract with DMCs, hotels, airlines, transport companies, attractions, and local partners.
• Conduct continuous benchmarking and market research to update products as per global travel trends.

• Operations Management

• Oversee end-to-end execution of group and FIT tours, ensuring smooth travel experiences.
• Supervise visa documentation support, ticketing coordination, and ground handling.
• Manage tour leaders/guides and ensure on-ground service quality.
• Ensure timely issuance of travel vouchers, itineraries, and confirmations.

• Costing & Budgeting

• Prepare competitive costing sheets with accurate exchange rate handling.
• Optimize margins while ensuring a quality customer experience.
• Analyze the financial performance of products and make data-driven improvements.

• Team Management

• Lead and mentor a team of operations executives and product specialists.
• Ensure efficient delegation, training, and performance monitoring.
• Drive productivity and customer-centric culture within the team.

• Client & Vendor Relations

• Maintain strong relationships with global suppliers and stakeholders.
• Handle escalations and resolve on-ground issues during tours.
• Work closely with the sales team to provide product knowledge and support.

Key Skills & Competencies

• In-depth knowledge of

  Africa, Japan, South East Asia

  ,

  Europe, Scandinavia, UK, USA, AUS–NZ destinations

  .
• Strong expertise in

  international tour operations, contracting, and ground handling

  .
• Excellent negotiation, costing, and itinerary planning skills.
• Proven leadership and people management abilities.
• Strong problem-solving, communication, and client-handling skills.
• Proficiency in MS Office, GDS/booking tools, and operations software.

Qualifications

• Graduate / Postgraduate in Tourism, Travel Management, or related field.

• 10+ years of proven experience

  in international products & operations in the travel industry.
• Experience in handling both

  FIT and group travel segments

  is mandatory.