Senior Manager || Mumbai and Pune || Business Development

Delhivery is India's leading fulfilment platform for digital commerce. With its nationwide network extending beyond 18,000 pin codes and 2,500 cities, the company provides a full suite of logistics services such as express parcel transportation, LTL and FTL freight, reverse logistics, cross-border, B2B & B2C warehousing technology services. Delhivery has successfully fulfilled over 550 million transactions since its inception and today works with over 10,000 direct customers, which include large & small e-commerce participants, SMEs, and over 350 leading enterprises & brands.

Vision

Team

Roles and Responsibilities

• Ability to identify customers’ FTL requirements and clearly communicate the product offerings to match their needs.
• Service a geographical area/client segment to generate leads & sign new customers. Responsible for negotiation & pricing closure.
• Manage a portfolio of customers and potential customers via personal sales visits, using face-to-face contact to provide a personal service.
• Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimising opportunities for competitors to gain business.
• Conversion of qualified leads into customers (First Time Buyers) across Major, Small and Medium Business Accounts and develop and penetrate existing accounts (Retention and Development).
• Act as the customer’s main point of contact, by liaising closely with the relevant departments within Delhivery to ensure that their queries, problems or issues are dealt with appropriately.
• Monitor the health of accounts, service levels and enhance SOW growth. Prepare and present weekly/monthly reports detailing sales achieved and those predicted against targets.
• To continually develop knowledge of Delivery’s products/services and general commercial awareness to provide the best possible solutions to the customers.

Desired Skills and Experience

• Candidate should have 4-7 years. experience in Logistics / SCM BD Role
• Candidate should have excellent communication skills, good negotiation & coordination, market intelligence, generate business inquiries, expand sales & ensure the profitability of the company
• New acquisition skills required
• An analytical bent of mind and good data analysis skills
• Willing to travel and are ready to visit as per the company's ask
• A positive attitude and a desire to promptly resolve potential customer issues or complaints to support business growth..
• Go-getter and responsibility taker who will ensure that we hit monthly targets with given margins