Location: Mumbai, India Salary Range: ₹30,000 – ₹45,000 per month (depending on experience) Industry: Online Travel / Airline Ticketing About CompleteTrip.com CompleteTrip.com is a fast-growing online travel platform focused on flight ticketing and seamless travel solutions. We’re expanding our operations team in Mumbai to deliver excellent service to our customers and partners. Key Responsibilities Ticketing & Reservations: Issue, reissue, and cancel domestic and international flight tickets. Handle refunds, itinerary changes, and fare recalculations accurately. Use GDS/airline systems (Amadeus, Sabre, Galileo, etc.) to find and book the best fares. Customer & Trade Support: Assist customers and travel partners via phone and email on booking-related queries. Provide accurate information on fares, flight schedules, and special service requests. Ensure seamless post-booking support and problem resolution. Operational Excellence: Maintain updated records of all bookings and transactions. Coordinate with airlines for fare rules, schedule changes, and operational updates. Support the sales team with group bookings, corporate accounts, and reporting. Required Qualifications & Experience Minimum 1–3 years of experience in the airline/travel industry (reservations, ticketing, sales support, or similar). Hands-on knowledge of GDS systems (Amadeus, Sabre, Galileo, etc.). Strong understanding of airline fare rules, ticketing processes, and refund procedures. Excellent verbal and written communication skills in English. Proficient in MS Office (Word/Excel). Ability to work in a fast-paced environment and manage multiple tasks efficiently. Preferred Skills Familiarity with group bookings, corporate travel, and online travel platforms. Problem-solving mindset and strong attention to detail. Ability to build positive relationships with customers and partners. What We’re Looking For Only candidates from the airline or travel industry will be considered. Self-motivated team players with a passion for delivering outstanding service. Willingness to learn and grow with a fast-scaling online travel brand. Why Join CompleteTrip.com? Be part of a young and ambitious travel-tech company. Competitive salary with opportunities to grow. Exposure to multiple facets of the travel and airline business. Job Type: Full-time Pay: ₹30,000.00 - ₹45,000.00 per month Experience: ticketing and customer support: 2 years (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 9967887879
Job Title MIS & Reconciliation Executive – Travel & OTA Operations Company: CompleteTrip.com Location: Malad, Mumbai (Full-Time | Work From Office) Salary: ₹30,000 – ₹40,000 per month Department: Finance / Operations Reporting To: Finance Manager / Operations Head Role Summary CompleteTrip.com is a growing B2C and B2E online travel company being 15 years in the travel industry. We are looking for a detail-oriented MIS & Reconciliation Executive who will be responsible for daily tracking, reporting, and reconciliation of funds, bookings, vendor wallets, and payment gateway settlements . This role is critical to ensure that inventory funding, ticket issuance, customer payments, Razorpay settlements, and bank credits are fully matched , discrepancies are identified quickly, and issues are resolved with internal and external teams. Key ResponsibilitiesMIS & Daily Reconciliation Prepare daily MIS reports covering bookings, cancellations, refunds, vendor-wise sales, and margins Reconcile vendor wallet balances with actual bookings issued via API Track funds added from bank to vendor wallets and ensure correct utilization Reconcile website bookings vs vendor-issued tickets Payment Gateway & Bank Reconciliation Reconcile Razorpay payment reports with website bookings Track payment gateway charges, settlements, and net credits received in bank Match customer payments → Razorpay settlement → bank credit Identify short/excess settlements and follow up with Razorpay if required Discrepancy Analysis & Resolution Identify mismatches related to bookings, payments, vendor balances, refunds, or commissions Coordinate with tech, operations, finance, and vendor support teams to resolve issues Maintain proper documentation for discrepancies and resolutions Reporting & Controls Prepare daily, weekly, and monthly MIS dashboards for management Maintain booking, payment, vendor, and reconciliation trackers in Excel Support audit, internal reviews, and management analysis Suggest process improvements to reduce reconciliation gaps and errors Candidate Profile – Must Have ✔ 3–5 years of experience minimum in MIS / Reconciliation / Finance Operations ✔ Prior experience in travel, OTA, or ticketing companies is mandatory ✔ Hands-on experience with vendors ✔ Strong understanding of travel booking flow, ticket issuance, cancellations & refunds ✔ Experience handling payment gateways (Razorpay preferred) ✔ Excellent knowledge of MS Excel (VLOOKUP/XLOOKUP, Pivot Tables, reconciliation sheets) ✔ High attention to detail and strong problem-solving skills ✔ Comfortable working in a high-volume, daily reporting environment Preferred Skills (Good to Have) Experience working with API-based booking systems Knowledge of travel accounting, commissions, markups, and incentives Experience coordinating with tech teams for booking/payment issues Understanding of GST impact on travel transactions Why Join CompleteTrip.com? Exposure to end-to-end OTA finance & operations workflow Hands-on experience with multiple travel vendors & payment gateways Opportunity to build strong expertise in travel MIS & reconciliation Fast-growing company with scope for long-term growth Job Details Job Type: Full-time Work Mode: On-site (Malad, Mumbai) Salary Range: ₹30,000 – ₹40,000 per month (based on experience) Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Experience: MIS/reconciliation/accounting: 3 years (Required) Work Location: In person
Job Title MIS & Reconciliation Executive – Travel & OTA Operations Company: CompleteTrip.com Location: Malad, Mumbai (Full-Time | Work From Office) Salary: ₹30,000 – ₹40,000 per month Department: Finance / Operations Reporting To: Finance Manager / Operations Head Role Summary CompleteTrip.com is a growing B2C and B2E online travel company being 15 years in the travel industry. We are looking for a detail-oriented MIS & Reconciliation Executive who will be responsible for daily tracking, reporting, and reconciliation of funds, bookings, vendor wallets, and payment gateway settlements . This role is critical to ensure that inventory funding, ticket issuance, customer payments, Razorpay settlements, and bank credits are fully matched , discrepancies are identified quickly, and issues are resolved with internal and external teams. Key ResponsibilitiesMIS & Daily Reconciliation Prepare daily MIS reports covering bookings, cancellations, refunds, vendor-wise sales, and margins Reconcile vendor wallet balances with actual bookings issued via API Track funds added from bank to vendor wallets and ensure correct utilization Reconcile website bookings vs vendor-issued tickets Payment Gateway & Bank Reconciliation Reconcile Razorpay payment reports with website bookings Track payment gateway charges, settlements, and net credits received in bank Match customer payments → Razorpay settlement → bank credit Identify short/excess settlements and follow up with Razorpay if required Discrepancy Analysis & Resolution Identify mismatches related to bookings, payments, vendor balances, refunds, or commissions Coordinate with tech, operations, finance, and vendor support teams to resolve issues Maintain proper documentation for discrepancies and resolutions Reporting & Controls Prepare daily, weekly, and monthly MIS dashboards for management Maintain booking, payment, vendor, and reconciliation trackers in Excel Support audit, internal reviews, and management analysis Suggest process improvements to reduce reconciliation gaps and errors Candidate Profile – Must Have ✔ 3–5 years of experience minimum in MIS / Reconciliation / Finance Operations ✔ Prior experience in travel, OTA, or ticketing companies is mandatory ✔ Hands-on experience with vendors ✔ Strong understanding of travel booking flow, ticket issuance, cancellations & refunds ✔ Experience handling payment gateways (Razorpay preferred) ✔ Excellent knowledge of MS Excel (VLOOKUP/XLOOKUP, Pivot Tables, reconciliation sheets) ✔ High attention to detail and strong problem-solving skills ✔ Comfortable working in a high-volume, daily reporting environment Preferred Skills (Good to Have) Experience working with API-based booking systems Knowledge of travel accounting, commissions, markups, and incentives Experience coordinating with tech teams for booking/payment issues Understanding of GST impact on travel transactions Why Join CompleteTrip.com? Exposure to end-to-end OTA finance & operations workflow Hands-on experience with multiple travel vendors & payment gateways Opportunity to build strong expertise in travel MIS & reconciliation Fast-growing company with scope for long-term growth Job Details Job Type: Full-time Work Mode: On-site (Malad, Mumbai) Salary Range: ₹30,000 – ₹40,000 per month (based on experience) Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Experience: MIS/reconciliation/accounting: 3 years (Required) Work Location: In person