Sales & Support Executive – Flights

Location: Mumbai, India
Salary Range: ₹30,000 – ₹45,000 per month (depending on experience)
Industry: Online Travel / Airline Ticketing

About CompleteTrip.com

CompleteTrip.com is a fast-growing online travel platform focused on flight ticketing and seamless travel solutions. We’re expanding our operations team in Mumbai to deliver excellent service to our customers and partners.

Key Responsibilities

• Ticketing & Reservations:
• Issue, reissue, and cancel domestic and international flight tickets.
• Handle refunds, itinerary changes, and fare recalculations accurately.
• Use GDS/airline systems (Amadeus, Sabre, Galileo, etc.) to find and book the best fares.
• Customer & Trade Support:
• Assist customers and travel partners via phone and email on booking-related queries.
• Provide accurate information on fares, flight schedules, and special service requests.
• Ensure seamless post-booking support and problem resolution.
• Operational Excellence:
• Maintain updated records of all bookings and transactions.
• Coordinate with airlines for fare rules, schedule changes, and operational updates.
• Support the sales team with group bookings, corporate accounts, and reporting.

Required Qualifications & Experience

• Minimum 1–3 years of experience in the airline/travel industry (reservations, ticketing, sales support, or similar).
• Hands-on knowledge of GDS systems (Amadeus, Sabre, Galileo, etc.).
• Strong understanding of airline fare rules, ticketing processes, and refund procedures.
• Excellent verbal and written communication skills in English.
• Proficient in MS Office (Word/Excel).
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.

Preferred Skills

• Familiarity with group bookings, corporate travel, and online travel platforms.
• Problem-solving mindset and strong attention to detail.
• Ability to build positive relationships with customers and partners.

What We’re Looking For

• Only candidates from the airline or travel industry will be considered.
• Self-motivated team players with a passion for delivering outstanding service.
• Willingness to learn and grow with a fast-scaling online travel brand.

Why Join CompleteTrip.com?

• Be part of a young and ambitious travel-tech company.
• Competitive salary with opportunities to grow.
• Exposure to multiple facets of the travel and airline business.

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Experience:

• ticketing and customer support: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9967887879