Location: Hyderabad, India
Department: Global Customer Capabilities – Innovation & Tech Workforce
Our Global Content Production group the mission to empower Amgen brands with a centralized, technology-driven Content Production capability.
About the role:
As a Senior Manager on the Innovation & Tech Workforce team, you will lead a cross-functional team of AI Automation Leads to drive the transformation of marketing capabilities through innovation, automation, and scalable solutions. In this strategic role, you’ll be responsible for delivering high-impact, cost-effective support that accelerates the deployment of next-generation marketing capabilities from process enhancements to intelligent customer experiences.
You'll play a key role in bridging innovation with execution, ensuring alignment with internal expectations, operational efficiency, and brand consistency across the enterprise.This high-impact role is central to shaping our digital marketing strategy, enhancing operational efficiency, and delivering seamless, scalable, and compliant marketing capabilities.Key Responsibilities:
Team Leadership and Capability continuous improvement
- Analyze customer behavior, industry benchmarks, and technology adoption to inform marketing playbooks and innovation roadmaps
- Help drive Innovation & Automation through leading the design and implementation of AI-powered marketing solutions, including GenAI and Agentic frameworks, with a focus on automation, personalization, and data-driven decision-making
- Evaluate and improve how marketers engage with customers, focusing on campaign execution, engagement models, and measurable outcomes
- Lead, manage, and mentor a team of AI Automation leads, fostering a high-performing and collaborative culture
- Partner cross-functionally to turn insights and emerging technologies into scalable initiatives, while evolving ways of working through co-creation, best practices, and agile execution
- Be a catalyst for change by helping champion bold ideas, pushing conventional boundaries, and contributing a strong point of view on the evolving role of marketing
Cross-Functional Collaboration
- Collaborate closely with Cross-Channel Engagement Leads, Global Customer Capabilities (GCC), and Technology stakeholders on initiatives impacting internal GCC processes and operations and net-new marketing AI capabilities.
- Partner effectively with Regulatory, Brand, Campaign Operations, and Technology teams, actively driving client satisfaction and capability enhancements.
- Client Satisfaction, Quality Assurance & Stakeholder Communication
- Enhance client satisfaction by proactively identifying issues, escalating urgent needs, and communicating key insights and opportunities to GCC leadership
Qualifications & Skills:
Skills
:
- Ability to contextualize emerging technologies within broader business and marketing goals; skilled in scenario planning and long-term capability building
- Able to clearly articulate future-state visions and influence diverse stakeholders across technical and commercial domains
- Advanced AI Literacy of GenAI, LLMs, and the Agentic framework (e.g., building and integrating intelligent agents into marketing ecosystems)
- Knowledge of modern marketing execution models, Martech stacks, campaign workflows, and evolving marketer behaviors
- Industry Awareness with how leading organizations are shaping their future marketing functions and technology investments
- Skilled in synthesizing insights to drive impactful decisions, with a proven ability to solve complex problems through innovative, non-traditional approaches
Basic Qualifications:
- Master's degree OR Bachelor’s degree in Business, Life Sciences, Marketing, Communications, or related field with 12+ years of project management or client-facing experience, preferably in pharmaceutical marketing agency services or global content production operations.
- Advanced project management and organizational abilities.
- Technical knowledge of content creation processes and operations
- Excellent oral and written communication skills.
- Comfortable engaging and presenting to both technical and business stakeholders;
- Active and empathetic listener who excels at establishing and building relationships across large, cross-functional teams
Preferred Experience:
- Experience in the pharmaceutical or healthcare sector.
- Familiarity or expertise with Agentic frameworks, AI Agents, Foundational Models (LLMs), RAG architecture, AWS Cloud Infrastructure, Databricks, Salesforce Data and Marketing Cloud, and Tableau
