Senior Manager / Manager: NRI Broking & Investment

Role Objective

To lead and manage the NRI Broking & Investment business (existing and new acquisitions) with responsibility for business development, client relationship management, operational execution, and compliance governance for NRI clients investing in Indian capital markets. The role ensures growth in NRI AUM, trading volumes, and client satisfaction while maintaining adherence to FEMA, RBI, and SEBI guidelines.

Key Deliverables / Responsibilities

A. Client Relationship Management & Advisory Existing & New Business (35%)

1. Act as the primary contact point for key NRI clients for all investment, trading, and service needs.
2. Work on referrals from existing base and new acquisitions to acquire new codes in the system.
3. Provide periodic portfolio reviews, performance insights, and product recommendations.
4. Coordinate with research and dealing desks for client investment opportunities and execution.
5. Handle escalations with ownership and ensure superior turnaround and satisfaction levels.
6. Manage the end-to-end client lifecycle from onboarding to relationship deepening.

B. Operations, Coordination & Service Delivery (30%)

1. Ensure smooth operational handling of NRI trading, settlement, and fund flow processes.
2. Coordinate with banks for PIS / non-PIS account setups, remittances, and compliance confirmations.
3. Monitor client trade settlement cycles, contract note issuance, and reconciliations.
4. Work closely with depository, RMS, and back-office teams for error-free execution.
5. Maintain data accuracy and support MIS and reporting for NRI book performance.

C. Compliance, Risk & Regulatory Governance (15%)

1. Ensure all NRI client accounts and transactions comply with SEBI, FEMA, and RBI norms.
2. Liaise with compliance for periodic reviews, audits, and regulatory submissions.
3. Track and implement updates in RBI and SEBI circulars impacting NRI investments.
4. Maintain client-wise documentation, FATCA declarations, and transaction records.
5. Conduct internal awareness sessions on NRI compliance protocols for RMs and operations.

D. Internal Coordination & Knowledge Enablement (20%)

1. Collaborate with product, research, and marketing teams for NRI-specific communication and campaigns.
2. Share client insights to refine product offerings and service frameworks.
3. Support training of internal teams (RMs, Dealers, Operations) on NRI processes.
4. Participate in system improvement discussions to simplify NRI onboarding and servicing.