Senior Manager - IT Lead - NMIPL - EVP-5
Lead the NMIPL IS-IT organization to achieve target KPI (Project Execution, System support, System Improvement initiatives, vendor management). Overall objective is to ensure end-to-end delivery of IS/IT services that are critical to daily operations in a demanding and complex business environment. This role manages all business applications across the NMIPL organization which includes dealer end applications as well and to provide value added support to business functions.
MAJOR ACTIVITIES
Project Delivery
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Execute new projects to support business plan
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Vendor management of multiple projects
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Delivering projects with recognized quality, cost and time constraints
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Global system roll-out based on the fit-gap analysis to regional business requirements
Domain and Systems Manager
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Review of system support activities against SLA/KPI
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Suggest & execute improvements as required by business
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Support new functionalities based on business requirements
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Sales Site specifically also cover demand & prioritisation on S&M and A&F and liaison with Region Domain team.
Site Delivery Manager
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Availability management of IT and each system measure with SLA
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Improvement actions to ensure availability is as per agreed SLA
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Act as a link between AMIEO IT central organization and the Business team in the site.
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End User computing management and support
Reduce Risk, Impact and Incidents
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Identification of risks, business impact and issues
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Kaizen activity plan to reduce the above
Process automation
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Automation of manual work identified
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Provide solution to reduce manual work and also improve business efficiency
Stakeholder Management
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Stakeholders and Business expectation management
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Business requirements/ projects finalisations as per country and region strategy
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Team management and business networking
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Vendor Management
Compliance and Financial Management
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Capex and Opex(G&A) BP finalisation
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Budget management and Forecast reporting
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Management of the budget, financial and purchasing needs of the team in order to deliver the agreed program of work
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Adherence to industry best practice, departmental governance and service delivery methodologies
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Supporting internal and external audits
MAJOR CHALLENGES
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Working at a fast pace in a dynamic environment
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Leadership management and upward communication
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Strategy formulation and getting the Country and Region Senior Leadership alignment
KEY INTERACTIONS
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NMIPL Sales, AS, Marketing, DD, TCS, Finance for key activities alignment and system initiatives
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AMIEO Regional IS/IT monthly reporting - Project status, budget forecasts
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Global IS for global project roll-out and overall roadmap
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Purchase Organisation for RFP/RFQ/ RFI and PO process
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Vendors for system development and support
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RNTBCI for support activities and new projects
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Dealers for system trainings and support
DIMENSIONS
Number dealers: 200 + outlets
Warehouse : ASPDC, NRPDC, WRPDC
Business Department: Sales, AS, Finance, TCS, Marketing, DD
Related global department for request to support: 2 department
AMIEO leadership update - projects QCT and budget progress
SKILLS AND KNOWLEDGE
EDUCATIONAL QUALIFICATIONS
Graduate in IT field / Masters in Computer Application / BE/ BTech Computer Science
PMP/ PRINCE certification preferred
RELEVANT EXPERIENCE
12-15 years+ IT industry experience
Experience in Automotive sector IT including Dealer Management Systems and CRM solutions is preferred
PERSONAL CHARACTERISTICS & BEHAVIOURS
Excellent Communication and Presentation Skills
Positive and pro-active approach
Good interpersonal skills to relate with the users community
Strong customer focus and ability to manage client expectations
Good analytical skills
Ability to adapt in a dynamic environment
Leadership skills
Gurugram Haryana India
