Nissan Technical Centre

Objective: Identify key business risks related to compliance with local laws, Nissan policies and procedures, and/or provide advisory services to business, and mitigate such risks and/or suggest improvements by conducting audits and follow up on timely implementation of recommendations. 2. ORGANISATIONALCHART (Only Job Titles) 3. KEY RESPONSIBILITIES EXPECTED END RESULTS MAJOR ACTIVITIES Finish Annual Internal Audits and Ad hoc Audit Committee Requests Lead and/or participate in internal audits assigned by the regional audit head Ensure alignment on results of internal audits with local leadership Work with external auditors to ensure audit results are reliable Management-signed J-SOX Letters and Periodic PDCA Ensure J-SOX (PLC + CLC) reviews are completed and management-signed letters on results is obtained, as required by the J-SOX Committee Head (Global CFO) Follow up with various action owners to follow up on implementation of open audit recommendations. Help business obtain closure. Work with external auditors to ensure J-SOX results are reliable Identify and Document Risk Assessment Interview entity MD, CFO and department heads to understand, document and identify open risks to the organization. Use professional skepticism using risk-based approach in determining the risks to be considered for annual audit plan. Audit Testing and Workpapers / Meet QAIP Standard To extend audit testing to five biggest or 60% of value of samples with same attributes as exceptions. This will help to determine the magnitude of the financial exposure to the organization. Ensure audit workpapers supporting the audit findings are adequately filed and retained for regional audit head, management and for any external quality assurance review. Consultative Services Related to Policy Creation, Process Improvements, etc. Be the subject matter expert in advising organization on application of and introduction of new policy to ensure compliance with local and Japanese GAAP, and other local and global Nissan policies. 4. SKILL REQUIREMENTS Solution-Driven Approach : Propose recommendations and solutions that are practical, easy to understand, comply with Nissan policy and help improve the overall control environment while ensuring business objectives are met. Risk Identification and Mitigation : Use professional scepticism in identifying inherent, control and residual risks to the organization from interviewing senior management employees. Thereafter, determine the high and medium risks that need to be included in the annual audit plan. Stakeholder management : Ensure all stakeholders concur and implement recommendations included in the audit report. This involves brining in change in mind-set, attitude and ironing out any resistance while ensuring everyone moves forward and mitigates any risks to business. Data Analytics: Obtain required information from multiple data sources and analyse it critically. In-depth Knowledge of Business Processes: Understand complex business processes and controls thoroughly and conduct conclusive audit testing. Adapt to Changing Business Environment: Provide counsel to key stakeholders on policy-related matters and help determine impact, especially in a changing business environment. Report Writing: Draft audit findings incorporating compelling evidence and quantification of exceptions. 5. KEY INTERACTIONS Internal External Managing Director / Chief Financial Officer / Department Heads / Process Owners across various entities in the AMIEO Region: Agree on audit findings and recommendations in the audit report; provide periodic PDCA status on recommendations (including guidance on alternatives to achieve audit finding closure due to evolving business environment); provide consultative advice on policies and processes, as and when required Global Internal Audit: Provide audit status, J-SOX status, PDCA status, and feedback on specific topics (J-SOX controls, processes, audits) Other project owners in AMIEO, other regions and global, as required, to benchmark processes for audits Statutory auditors, tax consultants, etc., 6. QUALIFICATION and EXPERIENCE EDUCATIONAL QUALIFICATIONS Chartered Accountant (or equivalent like CPA, ACCA or CIA) Masters in accounting, Business, Finance Willing to travel across the AMIEO (Africa, Middle East, India, Europe and Oceania) region: Around 60%, when needed RELEVANT EXPERIENCE Five to eight years of internal and/or external audit experience Excellent understanding of GAAP, finance and international business concepts International or regional work experience (Preferred) Big 4 and/or MNC audit experience (Preferred) Prior automotive industry experience (Preferred) Worked with internal control frameworks and risk management Worked on forensic audit engagements (Preferred) Working experience with SAP and other ERP systems PERSONAL CHARACTERISTICS Initiative and promoting changes - typically work independently and should take the initiative and make decisions Advanced analytical and conceptual thinking - ability to analyse and break down complex data into simple and easy-to-understand reports Professional Judgment - ability to think objectively, have strong ethical standards, as well as high levels of integrity to adhere to regulations Organization and negotiation skills - need to be incredibly organized and be able to prioritize workload, as well as be resilient and calm under pressure Strong communication and interpersonal skills - work closely with and present valuable data to other teams, managers, and stakeholders Integrity - Ensuring objectivity at workplace. Chennai India

Controlling & Cost Efficiency 1. Monthly Budget Vs Actual Reviews & Controllers Review once in a month. 2. DOA compliance & e decision approval within agreed timeline and to Identify cost saving opportunity against RFO other than ATL/BTL 3. Aged provision control Compliance & Audit 1. Internal and Statutory Audit Support with timely deliverables as per audit calendar. 2. Conduct intra department audit as per defined calendar Accounting, Forecasting, MIS and Reporting 1. To work along with various functions in order to prepare and finalize of Annual Budget & Forecast for FMI with utmost accuracy and within defined timeline 2. Conduct variance analysis to ensure that forecast and actuals are in line with approved BP. 3. Timely reporting of provision with actual spending analysis (3-way match - RFO PO Invoice). 4. Ensuring correctness of actual & Provision along with GL & cost centre scrutiny 5. Monthly MIS to management 6. Lead in submission of BP within the target timelines Sustainable Process Improvement 1. Desk Procedure of key activities to be defined and documented in the department Report/Process Standardization and automation Gurugram Haryana India

General description of missions and scope of responsibility: The job holder is responsible for managing general ledger related activities including month end closing & reporting requirements, review of related GL reconciliations, handling of audits including preparation of FS (Quarterly Group audit / Yearly Statutory audits / Internal audit) and other related activities. Key Skill Areas Requirement: Principal Activities and Accountabilities Month End Closing of GL & Inventory accounting. Monthly Inventory accounts/Provision accounts review and closure of aged items more than 90 days. Second level GL review of Direct Tax GLs and GST GL s with Closure of all open items > 90 days in discussion with cross functions on Quarterly basis. Internal Control over Financial Reporting testing for Inventory, tax and payroll. Discussing the same with the concerned team. Testing of J-SOX Controls Supporting audit i.e Yearly statutory audit/ Group audit/ Internal audit. HFM or Tagetick Tool reporting. Preparation and Analysis of Monthly BS & PL Quarterly SAP access review for control purpose. Folder usage implementation and maintenance. Qualification and experience: Chartered Accountant. 4 years+ of experience Language: Fluent in English (spoken, written & verbal) Other specific requirements: SAP Knowledge, IFRS and IND AS Chennai India

Team Management Ensure team members are trained & understand Nissan s Warranty Policies and Procedures Daily task monitoring and delivery management Business intelligence tool management Reporting development and enhancements Reviewing & updating standards where appropriate Adherence of Nissan Warranty policy and procedure TopX Market Governance analysis Flat Rate Schedule Validation & Management Product Information Bulletin Review and Claiming Conditions New Model OPC Validation & Setup Chennai India

EXPECTED END RESULTS MAJOR ACTIVITIES Upcoming Facilities: Sales & Aftersales - New facilities Sales & AFS Relocation projects Upgrade of existing facilities Layout and approval from stakeholders Detailed drawings & Design (Good for construction drawings - GFC) Continued Monitoring of project to ensure NRC NEXT guidelines and standards. Support to dealership and facility inspections / audits Facility completion review. Brand Audit and NML approval for facility Departmental Co-ordination Liaison with different departments to accommodate requests relating to projects Deviation request handling & approvals Feasibility study to ensure NRC NEXT guidelines MIS & Data Handling Preparing monthly reports Consolidation of data Update & circulation of monthly DND KPIs and presentations Review presentations and updates MIS & data handling Report sharing Bottom Performance management Conduct regular evaluation of NMIPL network on performance. Evaluation of network on criteria aligned to India market for sales and CQ Send notification to bottom performing dealerships Work with dealership to review BPM dealerships and work for improvement Audits Conduct Brand Audits for all upcoming facilities and approval from NML. Work with field team to conduct regular infra audits and provide support for improvement as per VI guide Build supply chain Build strong supply chain of vendors for supply of material required for building Nissan dealership Conduct material audits and approval from NML Appoint vendors and ensure compliance in accordance to NMIPL guidelines. Gurugram Haryana India

Position Overview: The Global Category Management specialist will driving Global Consolidation, strategic sourcing, management, and optimization of our HW, SW, DC, Telecom, Outsourcing, services portfolio and delivering significant value through strategic negotiation, innovative contract design. Build supplier resilience, benchmark, cultivating strong relationships with key partners. This critical role will be responsible for developing and executing category strategies that maximize value, mitigate risk, and align with our overall business objectives. The ideal candidate will possess a strong understanding of the software landscape, excellent negotiation skills, and a proven track record of successfully managing complex software relationships and market making. Effectively navigate and collaborate across diverse cultural landscapes, ensuring alignment and success in a global context. Key Responsibilities: Develop and implement comprehensive category strategies for various HW, SW, DC, Telecom, Outsourcing, services portfolio based on market analysis, business needs, and total cost of ownership. Drive strategic consolidation while incorporating regional requirements and considerations. Collaborate with internal stakeholders (e.g., IB s, COE s, Finance, Legal, VMO, Purchasing) to understand current and future software needs Identify and analyze key market trends, supplier landscape, and technological advancements within the software industry Lead negotiations for HW, SW, DC, Telecom, Outsourcing, services portfolio contracts, licenses, and renewals to achieve optimal pricing, terms, and service levels Conduct regular supplier reviews and drive continuous improvement initiatives. Monitor supplier performance against contractual obligations and KPIs, proactively addressing any issues. Identify and mitigate potential risks associated with software vendors and contracts Effectively communicate category strategies, sourcing decisions, and performance updates to key stakeholders across the organization Act as a subject matter expert on software category management within the company Value Generation & Deal Management - through strategic negotiation and innovative Required Skills & Competencies: Ability to construct complex global IT contract negotiations, including innovative deal structuring and risk mitigation, Strong negotiation skills, with the ability to manage diverse situations and master the intricacies of the art of negotiation. 10+ years of experience in strategic sourcing, category management, procurement, with a significant focus on HW, SW, DC, Telecom, Outsourcing, services portfolio etc Deep understanding of various pricing, licensing models (e.g., Benchmarking, perpetual, subscription, usage-based, SPLA) and contract terms of leading OEM like Salesfource, Microsoft, SAP, Servicenow, Cisco, HP, EMC etc Develop and implement comprehensive category strategies for all HW, SW, DC, Telecom, Outsourcing, services portfolio categories aligned with business objectives and technology roadmap Build negotiation strategy, Excellent negotiation, communication (written and verbal), and interpersonal skills Proven track record of managing significant contracted spending (multimillion dollar) and delivering substantial cost savings and avoidance Knowledge of relevant software procurement tools and technologies, strong understanding of risk management and compliance principles related to software. Ability to navigate diverse legal and cultural negotiation styles, adapting strategies to achieve favorable outcomes in various regions Ability to analyze complex data to drive global consolidation and cost optimization Must be able to gain buy in from many different departments and global regions, to achieve compliance Must be able to work with suppliers from many different countries, and be aware of differing business practices. Experience & Qualifications: Certified Procurement Manager (CPM/CPSM) or equivalent certification from a recognized institution (e.g., ISM) and or Bachelors degree in Supply Chain Management, Business Administration, or a related field; Masters degree preferred. 10+ years of experience in strategic sourcing, category management, procurement, with a significant focus on software Deep understanding of various licensing, pricing models (e.g., Benchmarking, perpetual, subscription, usage-based) and contract terms of leading HW, SW, DC, Telecom, Outsourcing, services portfolio etc Excellent negotiation, communication (written and verbal), and interpersonal skills Proven track record of managing significant contracted spending (multimillion dollar) and delivering substantial cost savings and avoidance Knowledge of relevant HW, SW, DC, Telecom, Outsourcing, services portfolio, procurement tools and technologies, strong understanding of risk management and compliance principles related to HW, SW, DC, Telecom, Outsourcing, services portfolio. Category Management will actively engage with the six other domains to drive improvements, optimization and value engineering initiatives. This collaboration will focus on enhancing effectiveness, disseminating market insights, sourcing vendors, structuring deals, and facilitating final decisions, all while securing the most favorable and flexible commercial agreements. Trivandrum Kerala India

G&A Budget Preparation and Management Effective GA ops budget management Capex proposal Cost management and proactive actions to smart spent in GA, H&S and Security Provision sharing and Forecasting on budget planning Highlighting proactively any associated risk and solutions to mitigate. Employee service satisfaction Implement effective GA services Service delivery effectiveness Policy and process adherence Travel policy adherence All Admin vendor management, annual service contract renewals. Business Support for Event and conferences Responsible for handling conferences, events and offsite meetings for the Leadership Team, administrative support in execution of Employee engagement activities. This includes supporting business in finalizing of venues, negotiating with APO hotels for best possible deals, chalking out menus, handling all other logistics for the Leadership team. Facility Management Entity facility management - multiple location: Chennai as well as Gurgaon Operational and maintenance planning Security management H&S mangement Corporate Real Estate support Company Fleet Management Managing effectively company cars Insurance and maintenance Fuel Card tracking and management Security Management Physical security manager, overseeing and coordinating physical/individual security efforts in India, identifying and implementing physical security initiatives and standards for person s protection. Maintains relationships with law enforcement and other related government agencies. Risk management ans security audits with associated plans Gurugram Haryana India

Position Overview: The Global Software Category Management specialist will driving Global Consolidation, strategic sourcing, management, and optimization of our software portfolio and delivering significant value through strategic negotiation, innovative contract design. Build supplier resilience, benchmark, cultivating strong relationships with key partners. This critical role will be responsible for developing and executing category strategies that maximize value, mitigate risk, and align with our overall business objectives. The ideal candidate will possess a strong understanding of the software landscape, excellent negotiation skills, and a proven track record of successfully managing complex software relationships and market making. Effectively navigate and collaborate across diverse cultural landscapes, ensuring alignment and success in a global context. Key Responsibilities: Develop and implement comprehensive category strategies for various software categories (e.g., SaaS, infrastructure software, development tools, enterprise applications) based on market analysis, business needs, and total cost of ownership. Drive strategic consolidation while incorporating regional requirements and considerations. Collaborate with internal stakeholders (e.g., IB s, COE s, Finance, Legal, VMO, Purchasing) to understand current and future software needs Identify and analyze key market trends, supplier landscape, and technological advancements within the software industry Lead negotiations for software contracts, licenses, and renewals to achieve optimal pricing, terms, and service levels Conduct regular supplier reviews and drive continuous improvement initiatives. Monitor supplier performance against contractual obligations and KPIs, proactively addressing any issues. Identify and mitigate potential risks associated with software vendors and contracts Effectively communicate category strategies, sourcing decisions, and performance updates to key stakeholders across the organization Act as a subject matter expert on software category management within the company Value Generation & Deal Management - through strategic negotiation and innovative Required Skills & Competencies: Ability to construct complex global IT contract negotiations, including innovative deal structuring and risk mitigation, Strong negotiation skills, with the ability to manage diverse situations and master the intricacies of the art of negotiation. 10+ years of experience in strategic sourcing, category management, procurement, with a significant focus on software Deep understanding of various software licensing models (e.g., Benchmarking, perpetual, subscription, usage-based, SPLA) and contract terms of leading softwares like Salesfource, Microsoft, SAP, Servicenow etc Develop and implement comprehensive category strategies for all Salesforce, Microsoft software categories aligned with business objectives and technology roadmap Salesforce - Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Platform, MuleSoft, Tableau, Slack, AppExchange solutions Microsoft - Microsoft 365, Azure, Dynamics 365, Windows Server, SQL Server, developer tools Excellent negotiation, communication (written and verbal), and interpersonal skills Proven track record of managing significant contracted spending (multimillion dollar) and delivering substantial cost savings and avoidance Knowledge of relevant software procurement tools and technologies, strong understanding of risk management and compliance principles related to software. Ability to navigate diverse legal and cultural negotiation styles, adapting strategies to achieve favorable outcomes in various regions Ability to analyze complex data to drive global consolidation and cost optimization Must be able to gain buy in from many different departments and global regions, to achieve compliance Must be able to work with suppliers from many different countries, and be aware of differing business practices. Experience & Qualifications: Certified Procurement Manager (CPM/CPSM) or equivalent certification from a recognized institution (e.g., ISM) and or Bachelors degree in Supply Chain Management, Business Administration, or a related field; Masters degree preferred. 10+ years of experience in strategic sourcing, category management, procurement, with a significant focus on software Deep understanding of various software licensing models (e.g., Benchmarking, perpetual, subscription, usage-based) and contract terms of leading softwares like Salesfource, Microsoft, SAP, Servicenow etc Excellent negotiation, communication (written and verbal), and interpersonal skills Proven track record of managing significant contracted spending (multimillion dollar) and delivering substantial cost savings and avoidance Knowledge of relevant software procurement tools and technologies, strong understanding of risk management and compliance principles related to software. Category Management will actively engage with the six other domains to drive improvements, optimization and value engineering initiatives. This collaboration will focus on enhancing effectiveness, disseminating market insights, sourcing vendors, structuring deals, and facilitating final decisions, all while securing the most favorable and flexible commercial agreements. Trivandrum Kerala India

Supplier logistic quality management Monthly supplier performance data preparation and sharing to ASQD team Daily QA activity review meeting Proactive action execution at supplier end & effectiveness monitoring Handling overseas plant logistic issues with permanent countermeasure New system development & Enhancement Supporting with process flow, user story creation for new system post analysing NMIPL, NMUK & NMISA actual process Supporting end -end Phase-2 development activities from ILN System continuous monitoring & enhancement Returnable Racks & Asset Control Monitoring Books vs actual and Bond Vs actual qty Supplier consolation of racks Periodic Racks & Asset audit Safety & 5S Monitoring 5s and safety related activities at Gemba through internal audit(validation & adhering SES/FPES & 10MRG standards) Improvements in layout and management team cascade in terms of shop floor requirements Monetary claim recovery and debit management from supplier MCS weekly review meeting to monitor recovery progress. Process the MCS to the suppliers & coordinate with all the stake holder to settled out queries to the suppliers & get the MCS acceptance from supplier. Circulation tax invoice for the debit note to suppliers. Chennai India

5.1 Routinely review financial statements with dealer Aftersales management to monitor operation efficiency, increased profitability to support Aftersales absorption ratio, as well as compliance with company standards. These SOPs are to be audited once in a quarter. 9.1 Monitor staff levels to ensure the appropriate number of staff is maintained & with compensation plans supporting manageable level of employee turnover 10.1 Maintain awareness of competitive dealership actions (Pricing, campaigns or network actions) EXPECTED END RESULTS MAJOR ACTIVITIES KPIs Aftersales Revenue PMD includes Aftersales revenues (retail level at dealer or at wholesale level to dealer) PCP monitoring, Dispersion management ratio Identify opportunities and performance gaps on an outlet level related to key NSC revenue initiatives such as Express Service, Service Contracts, tire program, CRM, etc EW+DC Penetration Review Dealer and Service Advisor performance in terms of retention and sales per unit received including analysis for Lost customers activities Loyalty ratio Sales / unit Review Parts wholesale opportunities Key Parts sales volume Review dealer appointments ensuring healthy appointment ratio to ensure workshop balance Service Absorption rate (SAR) Works with dealer sales personnel to ensure dealer meets accessory sales targets Accessories Offtake / NVS Provide forecast of month-end and future Parts sale per assigned dealers Parts sales volume Support in the development of outlet level annual business plans including periodic reviews on progress (PDCA) . . Monitor Dispersion Management Dispersion Management ratio Increase Network expansion in Tier 3 / Tier 4 (through MSV Mobile Service Van) Marketing Explains NSC s Aftersales related marketing communication programmes Review outlet service marketing plans including advertising spend as well as assess the effectiveness of their efforts. Include reviewing dealer CRM program, service reminder calls, seasonal campaigns, and other related activities Provide recommendations on new & innovative ways to enhance service marketing efforts to increase customer retention Support NSC in national efforts like annual roadside assistance programme, trade shows, Aftersales display in motorshows, etc. Incentives Support NSC Aftersales leadership to develop incentive programmes to meet revenue and CSI targets. Also responsible for cascading this program to the dealers. Help Service Manager to formulate local dealer incentive programmes to promote sales/UR, CSI, Accessory sales, Technician productivity, etc Parts Inventory management Review dealer inventory to ensure retails parts fill rate target is achieved Mechanical CLPV BP CLPV Assist dealer in tracking aging parts back orders Support dealer in part number information (use of systems, basic part number knowledge training, etc ) Business Management Service Absorption Ratio (SAR) Provide dealer management with benchmarking information in order to showcase potential P&L and Balance sheet related areas of improvement with monthly follow-up plan. Customer Satisfaction Review CSI scores (e.g. CS survey, Audit, Mystery shop) at an outlet & employee level to identify deficiencies and support the development of countermeasures, in order to ensure customer satisfaction and delight for all Customers OS-NPS (Overall Satisfaction Net Promoter Score) CPTV (Complaint per thousand vehicles) Address with management specific customer complaints to resolve quickly in compliance with ART ART (Average Resolution Time) Ensure quality closure of all complaints with complete customer satisfaction Explain to dealer latest recall campaign and technical service bulletins Provide Technical assistance to dealers for difficult repairs / diagnostics (long pending vehicles management) Clearance of Long Pending Vehicles (Mech., BP) Ensure dealers meet fix-it-right-first-time targets by reviewing dealer PDCA process SDD ratio (Same Day Delivery) FRFT ratio Conducts regular audit of warranty parts Provide field approval of warranty claims has the authorisation to do when required Ensure dealers clearly understands NSSW and AS-DOS and are compliant to the defined SOPs at the respective dealerships to minimise Customer s dissatisfaction and control Customer Complaints. SAMBHAV open action point result CPTV (Complaint per thousand vehicles) Facility Ensures dealers have enough work bay capacity to fulfil mid-term demand requirements Work with dealer to ensure sufficient Technician capacity in the short and mid-term Understand dealer agreements as it pertains to Aftersales, required performance and policy compliance for outlets Routinely document outlet performance via contact reports. Follow the requirements for minimum frequency of documentation as per the dealer performance management process in place Manage infrastructure renovation with DND support to align with DND Nissan policy Training Recruitment of dealership manpower as per the defined guidelines Qualification and experience of manpower as per NMIPL guidelines Ensuring manpower quantity per dealer position as per business requirement Staff quantity per dealer and position Conduct or support training of Aftersales personnel; monitor training status of outlet staff (training nomination, completion rate) Trained manpower ratio Ensure dealer Aftersales personnel complete requirement soft skill and technical training programs Conduct or support leadership coaching / training for Service Managers to maintain high performance and motivation in the teams Monitoring HR practices at dealerships to control attrition Attrition rate HR 9.2 Identify causes for high level of staff turnover and addresses issues with appropriate level of management Others Conduct periodic audits to ensure dealer complies to all NSSW, AS-DOS and 5S (Swachha Nissan activity) requirements RSPM Score Supports BPM dealer (Bottom Performance Management) improve its operations to gradate out of BPM program Act as a liaison between dealers and NSC to ensure two way communications and smooth operations 10.5 Deploy special initiative such as Nissan Customer Way (NCW) 10.6 Visit each of assigned dealer at least once per month including visit preparation prior to the event and submission of dealer visit report after the visit. Prepare other regular Aftersales reports outside dealer contact reports Perform other task outside not defined in the checklist (ex. Vehicle Sale role) Gurugram Haryana India

Reporting preparation Dashboards creation to support TCS-FQI KPI s reporting Report automation Optimization and automation of data pipelines related with TCS-FQI reporting preparation Data Analysis Perform data analysis including classification and regression calculations with Machine Learning tools to solve TCS-FQI market investigations. Dashboard creation and related pipeline automation. Telematics projects In charge to deploy telematics tools (UPSTREAM, others) already available in regions like EUR Digitalization projects In charge of other TCS-FQI data projects not included above that will require data analytics and reporting automation Chennai India

EXPECTED END RESULTS MAJOR ACTIVITIES Sales Identify opportunities and performance gaps on an outlet level based on sales reports, segment & grade mix, lost sales, KPI benchmarking etc. Identifying gaps & taking corrective actions at dealerships. Review sales consultant performance and efficiency with management & define action plans. Review Sales Funnel data (Enquiries, Test Drive ratio, Closing ratio) to identify breakdowns and support the development of countermeasures incl. sharing best practices. Review VDM levers (volume bonus) with outlet management, build business cases to support investments and communicate the profit opportunities associated with target achievement. Forecast month end Wholesale & Retails landing on a weekly/monthly basis to improve NSCs forecast accuracy. Support in the development of outlet level business plans incl. capacity & resource requirements on an annual basis with quarterly updates on progress. Review the Nissan Intelligent choice (Certified Pre-Owned) performance and opportunities of the used car business. Marketing Deploy monthly strategy (incl. commercial actions, tactical campaigns, media plan & new launches) Strive to ensure adequate Working Capital (Fund) management at the dealership. Should be having adequate knowledge of working capital management for placing orders & how will it get executed. Review outlet marketing plans including advertising spend as well as assess the effectiveness of their efforts. Provide recommendations on new & innovative ways to enhance marketing efforts Periodically review CRM activity; support dealership on reputation management, digital markets and improving prospecting & lead management tactics. Support dealership and national efforts through the assistance at auto shows as well as local activities Incentives Educate dealership personnel on current incentive programs for customers, sales associates and outlet Ensures that dealership personnel comply with rules and requirements. Carflow Management Review carflow to ensure sufficient stock levels are maintained to attain retail targets. Consistently manage vehicle ordering and allocation process (WS) at an outlet level & analyze outlets car mix demands Review aged inventory concerns and support development of tactics to retail expeditiously Business Management Routinely review financial statements with dealer sales management to monitor operating efficiency, increased profitability as well as compliance with company standards. Provide dealer management with benchmarking information in order to showcase potential P/L and Balance sheet related areas of improvement with monthly follow-up plan. Customer Quality Ensure Customer Satisfaction through implemented tools (e.g. Quick pulse survey, SSI survey, Audit, Mystery shop) at an outlet & employee level to identify deficiencies and support the development and implementation of countermeasures. Ensure dealer management address specific customer complaints that need to be resolved. Periodic review of standards and online and offline processes, adhering to Nissan Retail Concept to enhance customer experience and provide consistent brand image at an outlet level. DND Conduct routine assessments of outlet facilities to ensure Retail Visual Identity aligned with the latest Global Standards. Understand dealer agreements, required performance and policy compliance for outlets. Routinely document outlet performance via contact/visit reports. Follow the requirements for minimum frequency of documentation as per the dealer performance management process in place. Training Conduct or support training of sales associates and monitor the training status of outlet staff (aligned with Global Curriculum) Conduct or support leadership training for dealer principals/sales/service managers (aligned with Global Curriculum) HR Monitor staff levels to ensure the appropriate number and qualification (% of certification where applicable) of staff is maintained & the pay plans are in-line to successfully attain retail objectives Identify causes for high levels of staff turnover and addresses issues with appropriate level of management. Others Maintain awareness of competitive dealership actions (Marketing or Network actions) Ensure adequate level of demo/test drive vehicles are maintained and that demo car policies are adhered to Chennai India

EXPECTED END RESULTS MAJOR ACTIVITIES Sales Identify opportunities and performance gaps on an outlet level based on sales reports, segment & grade mix, lost sales, KPI benchmarking etc. Identifying gaps & taking corrective actions at dealerships. Review sales consultant performance and efficiency with management & define action plans. Review Sales Funnel data (Enquiries, Test Drive ratio, Closing ratio) to identify breakdowns and support the development of countermeasures incl. sharing best practices. Review VDM levers (volume bonus) with outlet management, build business cases to support investments and communicate the profit opportunities associated with target achievement. Forecast month end Wholesale & Retails landing on a weekly/monthly basis to improve NSCs forecast accuracy. Support in the development of outlet level business plans incl. capacity & resource requirements on an annual basis with quarterly updates on progress. Review the Nissan Intelligent choice (Certified Pre-Owned) performance and opportunities of the used car business. Marketing Deploy monthly strategy (incl. commercial actions, tactical campaigns, media plan & new launches) Strive to ensure adequate Working Capital (Fund) management at the dealership. Should be having adequate knowledge of working capital management for placing orders & how will it get executed. Review outlet marketing plans including advertising spend as well as assess the effectiveness of their efforts. Provide recommendations on new & innovative ways to enhance marketing efforts Periodically review CRM activity; support dealership on reputation management, digital markets and improving prospecting & lead management tactics. Support dealership and national efforts through the assistance at auto shows as well as local activities Incentives Educate dealership personnel on current incentive programs for customers, sales associates and outlet Ensures that dealership personnel comply with rules and requirements. Carflow Management Review carflow to ensure sufficient stock levels are maintained to attain retail targets. Consistently manage vehicle ordering and allocation process (WS) at an outlet level & analyze outlets car mix demands Review aged inventory concerns and support development of tactics to retail expeditiously Business Management Routinely review financial statements with dealer sales management to monitor operating efficiency, increased profitability as well as compliance with company standards. Provide dealer management with benchmarking information in order to showcase potential P/L and Balance sheet related areas of improvement with monthly follow-up plan. Customer Quality Ensure Customer Satisfaction through implemented tools (e.g. Quick pulse survey, SSI survey, Audit, Mystery shop) at an outlet & employee level to identify deficiencies and support the development and implementation of countermeasures. Ensure dealer management address specific customer complaints that need to be resolved. Periodic review of standards and online and offline processes, adhering to Nissan Retail Concept to enhance customer experience and provide consistent brand image at an outlet level. DND Conduct routine assessments of outlet facilities to ensure Retail Visual Identity aligned with the latest Global Standards. Understand dealer agreements, required performance and policy compliance for outlets. Routinely document outlet performance via contact/visit reports. Follow the requirements for minimum frequency of documentation as per the dealer performance management process in place. Training Conduct or support training of sales associates and monitor the training status of outlet staff (aligned with Global Curriculum) Conduct or support leadership training for dealer principals/sales/service managers (aligned with Global Curriculum) HR Monitor staff levels to ensure the appropriate number and qualification (% of certification where applicable) of staff is maintained & the pay plans are in-line to successfully attain retail objectives Identify causes for high levels of staff turnover and addresses issues with appropriate level of management. Others Maintain awareness of competitive dealership actions (Marketing or Network actions) Ensure adequate level of demo/test drive vehicles are maintained and that demo car policies are adhered to Gurugram Haryana India

EXPECTED END RESULTS MAJOR ACTIVITIES Retail & Wholesale Volumes Enquiry Management- Enquiry Generation, Test Drive, Home Visits Lead management of Cardekho /LMS and Product Websites Managing retail at dealerships Enhancing retails through corporate/fleet business Target Setting and Monitoring Promotion- ATL/BTL Management. Dealer Stock Management- Managing Aging of inventory Order forecasting Inventory Funding Management of dealerships Co-ordination and liasioning with Financers for Retail and WS funding Recommendation of parties for Network Expansion in open area SSI Score Implementation of Nissan Sales Standards at dealerships Implementation of processes for customer satisfaction CRM intervention at dealerships Customer Concern Resolution and managing escalations Root cause analysis for complaints and continuous improvement Institutional & Corporate Sales To tap potential in Top 50 Corporates in the region To identify customers for bulk deals in the region To identify Top 20 fleet operators in the region and ensure regular business from them To ensure adequate manpower in each dealership for corporate business ATL/ BTL activities for enquiry generation SOP Compliance Implementation of Nissan Standards on infrastructure, Test Drive Cars, Manpower availability and grooming, Sales Processes Gap identification and continuous improvement DMS Implementation Usage and monitoring of DMS Ensuring timely submission of enquiries, booking and retails in the system Allied Business Ensuring 90% + inhouse Insurance penetration by dealer Ensuring 60% + inhouse finance penetration by dealer Ensuring min accessory sales of Rs 6000 / per new car sales Ensuring min Extended warranty penetration of 60% of new car sales To initiate NIC business at all dealership to ensure that they are exchange ready. Min exchange penetration to be 20% %trained Sales People at dealerships Identification of training needs of dealership employees Continuous improvement through download of training bulletins, class room training, role plays and hand holding Manpower Adequacy and Retention management Min. 80% trained manpower at all times To keep a check on attrition below 20% Dealer Working Capital Liasoning with financers to enable required working capital for dealerships Keep a check on working capital availability and diversion of funds in to other businesses Ensuring check on capital erosion due to business losses and ensuring profitability of dealership Dealer Satisfaction Index Managing dealer expectations on business development Managing dealer profitability Ensuring timely redressal of dealer concern Timely dealer claim settlement Gurugram Haryana India

EXPECTED END RESULTS MAJOR ACTIVITIES Customer Experience Framework Develop and manage the overall strategy for the Customer Experience framework, covering the pre-defined customer journeys and touch points (entire consumer journey from discovery to purchase to ownership to repurchase.) Oversee integration of online and offline Marketing programs that impact the Customer Experience PACE (Nissan website) Insights, annual strategy/roadmap, optimisation of the PACE platform for Nissan to ensure seamless delivery of digitally enabled customer experience Work extensively with creative and technical agency partners to maintain Nissan website as per Nissan s GOLD customer experience standards Ensure continuous updation on the website (PACE Platforms) of content Specific strategies and roadmap to improve the Key Buying Actions (KPIs) Detailed Analysis and tracking of Omniture learnings to regularly monitor performance SEO and SEM optimisation Cross Functional Customer Experience Oversee integration of online and offline Marketing programs that impact the Customer Experience Collaborate with other departments in creating new retailer programs, customised tools and resources to better deliver an exceptional customer experience. Examples: Configurators, Finance Calculators, Dealer Sales Tools, etc), Ecommerce for Sales and Aftersales, Leads Management, AR/VR/AI/Machine Learning, Mobile Ecosystem (including apps), Mobility Solutions (Connected Cars), Dealer and Retail focussed ecosystem set-up Evaluation and analysis of departmental work processes to identify opportunities to improve ROI across digital media (Precision marketing), channels (Tagging implementation) and technical system integrations to re-engineer workflow for seamless Customer Experience Develop breakthrough initiatives using insights to create an innovative Customer Experience environment for the Nissan Joint Business Partnerships Collaborate with key industry leaders across data, media and technology to drive Joint business Partnerships (Google, Meta, Adobe) Manage the relationship closely to deliver innovative and ROI driven initiatives for Nissan Data Analytics and Dashboard Implementations Collaboratively establish and monitor Customer Experience KPIs, based on industry leading measures and delivery of the brand promise Track and implement measure to improve Website performance metrics across KBAs Observe Omniture trends to deep dive into traffic analysis to improve ROI Analyse insights from tools like Adobe and Preparing weekly, monthly management reports Online Reputation Management Manage online reputation of brand Nissan across all social touchpoints like Facebook, Instagram, Twitter and YouTube. Lower the first level response time for tickets opened Reduce over all TAT for normal ticket Manage online crisis by understanding voc and take appropriate actions after aligning on one voice between legal, comms, after sales, training and marketing Manage the ORM partners NU and Locobuzz/Sprinklr (online listening agency) to optimise resources and automate the ORM process. Introduce AI based tools to lower the overall cost and make the process more efficient Gurugram Haryana India

Key Responsibilities: Performance Marketing (Offline and Online) Lead end-to-end digital performance campaigns to drive vehicle inquiries, test drive bookings, showroom visits, and online lead conversions. Optimize Offline and online campaigns across channels: Print, OOH, Radion, Digital Google Search & Display, Meta, YouTube, programmatic platforms, auto portals, and affiliate networks. Collaborate with the product and sales teams to align campaigns with model launches, price changes, offers, and city-level targets. Plan and review monthly BTL activations with dealers across India Develop and manage landing pages and lead funnels in coordination with the web team. Implement CRM integrations, lead scoring, and attribution models to improve conversion quality and reduce cost-per-lead (CPL). Monitor and report digital performance KPIs impressions, CTR, CPL, CPQL, ROAS, and showroom visit attribution. BTL Events & On-Ground Activations Strategically plan and execute BTL campaigns including with dealers: Roadshows RWA (Residential Welfare Associations) activations Corporate park test drives Mall and transit activations Auto expos and regional fairs Coordinate with dealers and regional sales teams to localize BTL efforts for maximum lead capture and engagement. Develop standard operating procedures (SOPs) for pan-India activations to maintain quality and brand consistency. Partner with creative and fabrication agencies for high-quality, immersive on-ground setups. Track and measure the effectiveness of BTL initiatives leads generated, test drives booked, footfall, and conversions. Leadership & Strategic Alignment Lead a team of digital marketer and BTL manager; build capabilities through ongoing training and vendor partnerships. Manage agency relationships, marketing budgets, and ROI accountability. Liaise with sales heads, zonal managers, and product marketing to ensure alignment of objectives. Present monthly performance dashboards to senior leadership, with strategic insights and forward-looking recommendations. Key Requirements: Minimum 14 years of experience in marketing roles, preferably with exposure to both digital and field-level marketing in the automotive industry . Strong understanding of the consumer buying journey in automotive from awareness to consideration, test drive, and conversion. Proven expertise in managing high-budget digital campaigns and dealer-level BTL activities. Hands-on with Google Ads, Meta Business Suite, GA4, CRM tools (Salesforce etc.), and lead management platforms. Excellent negotiation and vendor management skills. Analytical mindset with strong problem-solving skills and attention to data-driven decision-making. Preferred Qualifications: MBA in Marketing, Automotive Management, or related field. Certification in digital marketing platforms (Google, Meta, HubSpot, etc.). Experience in launching new vehicles or managing zonal marketing activities is a plus. Familiarity with dealer networks and regional marketing dynamics. Gurugram Haryana India