Senior Manager, IS IT - NMIPL

Senior Manager - IT Lead - NMIPL - EVP-5

Lead the NMIPL IS-IT organization to achieve target KPI (Project Execution, System support, System Improvement initiatives, vendor management). Overall objective is to ensure end-to-end delivery of IS/IT services that are critical to daily operations in a demanding and complex business environment. This role manages all business applications across the NMIPL organization which includes dealer end applications as well and to provide value added support to business functions.

MAJOR ACTIVITIES

Project Delivery

• Execute new projects to support business plan

• Vendor management of multiple projects

• Delivering projects with recognized quality, cost and time constraints

• Global system roll-out based on the fit-gap analysis to regional business requirements

Domain and Systems Manager

• Review of system support activities against SLA/KPI

• Suggest & execute improvements as required by business

• Support new functionalities based on business requirements

• Sales Site specifically also cover demand & prioritisation on S&M and A&F and liaison with Region Domain team.

Site Delivery Manager

• Availability management of IT and each system measure with SLA

• Improvement actions to ensure availability is as per agreed SLA

• Act as a link between AMIEO IT central organization and the Business team in the site.

• End User computing management and support

Reduce Risk, Impact and Incidents

• Identification of risks, business impact and issues

• Kaizen activity plan to reduce the above

Process automation

• Automation of manual work identified

• Provide solution to reduce manual work and also improve business efficiency

Stakeholder Management

• Stakeholders and Business expectation management

• Business requirements/ projects finalisations as per country and region strategy

• Team management and business networking

• Vendor Management

Compliance and Financial Management

• Capex and Opex(G&A) BP finalisation

• Budget management and Forecast reporting

• Management of the budget, financial and purchasing needs of the team in order to deliver the agreed program of work

• Adherence to industry best practice, departmental governance and service delivery methodologies

• Supporting internal and external audits

MAJOR CHALLENGES

• Working at a fast pace in a dynamic environment

• Leadership management and upward communication

• Strategy formulation and getting the Country and Region Senior Leadership alignment

KEY INTERACTIONS

• NMIPL Sales, AS, Marketing, DD, TCS, Finance for key activities alignment and system initiatives

• AMIEO Regional IS/IT monthly reporting - Project status, budget forecasts

• Global IS for global project roll-out and overall roadmap

• Purchase Organisation for RFP/RFQ/ RFI and PO process

• Vendors for system development and support

• RNTBCI for support activities and new projects

• Dealers for system trainings and support

DIMENSIONS

Number dealers: 200 + outlets

Warehouse : ASPDC, NRPDC, WRPDC

Business Department: Sales, AS, Finance, TCS, Marketing, DD

Related global department for request to support: 2 department

AMIEO leadership update - projects QCT and budget progress

SKILLS AND KNOWLEDGE

EDUCATIONAL QUALIFICATIONS

Graduate in IT field / Masters in Computer Application / BE/ BTech Computer Science

PMP/ PRINCE certification preferred

RELEVANT EXPERIENCE

12-15 years+ IT industry experience

Experience in Automotive sector IT including Dealer Management Systems and CRM solutions is preferred

PERSONAL CHARACTERISTICS & BEHAVIOURS

Excellent Communication and Presentation Skills

Positive and pro-active approach

Good interpersonal skills to relate with the users community
Strong customer focus and ability to manage client expectationsGood analytical skills

Ability to adapt in a dynamic environment

Leadership skills