Senior Manager, Incentive Compensation Design & Operations Lead

What you will do

Lets do this. Lets change the world.

This is a high-impact role responsible for end-to-end incentive compensation (IC) management including design, analytics, operations, and platform innovation. The role will serve as a strategic and operational partner to Amgens U.S. Commercial organization.

Responsibilities

Key Integrator:

• Act as main point of contact and representative of the Oncology Business Unit and Rare Disease Business Unit Incentive Compensation team in India.

Talent Development:

• Train, develop, and manage talent to meet organizational needs.

Incentive Compensation Design & Analytics:

• Lead the strategic development and implementation of IC design solutions.
• Drive the creation of analytics frameworks to evaluate IC outcomes relative to brand goals.
• Ensure all modifications to incentive plans are compliant with internal policies and governance protocols.
• Oversee execution and innovative delivery of all aspects of IC design and analytics (e.g. scenario modeling, quota-setting, ROI analytics, financial modelling, etc.).
• Continuously monitor industry best practices, benchmarking data, and market trends to drive innovation and strategic value to US sales leadership.

Operational Excellence and Delivery:

• Lead end-to-end delivery of IC program operations ensuring quality, scalability, and efficiency.
• Promote best practices in incentive systems and quality control.
• Establish and enforce governance standards with robust documentation, audit trails, and control mechanisms.
• Manage the IC technology platform in partnership with IT, vendors, and stakeholders to enhance capabilities and manage change initiatives.
• Serve as subject matter expert on data utilized for incentive compensation, providing strategic insights and solutions.

Automation & AI:

• Lead piloting, planning, and implementation of automation across Incentive Compensation
• Support development and adoption of AI/ML solutions within Amgens AI ecosystem by identifying use cases, offering domain expertise, and validating model outputs.

Continuous Improvement:

• Lead the identification and prioritization of opportunities for enhancement across capabilities and processes.

Business Impact & Collaborator Management:

• Ensure capability solutions drive tangible business outcomes.
• Collaborate with stakeholders to refine requirements, measure impact, and report progress.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications

• Masters degree & 14+ years of experience in Incentive Compensation strategy and operations OR
• Bachelors degree & 16+ years of experience in Incentive Compensation strategy and operations AND
• 3+ years of leadership experience directly managing people, teams, projects, programs, and directing the allocation of resources.

Preferred Qualifications

• Experience in sales force effectiveness, sales operations, and field platforms in the bio/pharmaceutical industry and/or consulting.
• Experience in oncology and/or rare disease therapeutic areas.
• Analytical Skills: Ability to analyze data, identify trends, make data-driven decisions; proficiency in Excel, SQL, and visualization tools.
• Technical Proficiency: Knowledge of relevant software and technologies, such as sales planning and operations platforms (targeting, alignment and roster management, incentive compensation), sales CRM, and other field-specific tools, is important.
• Critical Thinking: Strong analytical skills to diagnose business issues and incorporate into development or adjustment of strategies, plans and tactics to achieve business objectives
• Project Management: Ability to lead cross-functional teams to identify, prioritize, and implement improvements to analytics and operations processes
• Collaboration: Ability to work effectively with stakeholders to ensure alignment and support for initiatives
• Communication: Effective verbal, written, and presentation skills for diverse audiences, including senior management.
• Innovation: Comfortable challenging the status quo with creative solutions.
• Change Management: Ability to identify areas for process and systems innovation and implement change that will enhance the overall effectiveness of the team