Senior Manager- Hotel Operations

Are you a seasoned hotelier ready to lead a flagship property?
We’re seeking a General Manager / Senior Manager – Hotel Operations with over 20 years of experience in the hospitality industry to take charge of our high-end property in Motera, Ahmedabad. This is a strategic leadership role ideal for someone with a track record of running luxury hotels, leading large teams, optimizing performance, and delivering unparalleled guest experiences.

• Key Responsibilities

Leadership & Team Management

• Direct, mentor, and inspire department heads across Front Office, F&B, Housekeeping, Sales, HR, and Maintenance.
• Cultivate a culture of professionalism, efficiency, and guest-centric service.

Guest Experience Excellence

• Ensure exceptional service standards, guest satisfaction, and loyalty.
• Personally handle VIP guest relations, escalations, and feedback with discretion.

Operations Management

• Oversee day-to-day hotel operations, ensuring seamless departmental coordination.
• Maintain hospitality standards, hygiene protocols, and operational discipline.

Business Strategy & Performance

• Drive occupancy, ADR, and profitability through effective strategy execution.
• Analyze business metrics and make data-driven decisions to boost performance.

Sales, Marketing & Branding

• Support the sales team in securing corporate, MICE, and leisure bookings.
• Collaborate with tourism boards, agencies, and event planners for partnerships and visibility.

Financial Oversight

• Prepare budgets, monitor costs, and implement financial controls.
• Ensure profitability while maintaining service quality and operational excellence.

Compliance & Safety

• Ensure adherence to all regulatory, legal, and safety standards.
• Lead audits, inspections, and compliance initiatives.

✅ Qualifications & Skills

• Bachelor’s degree in Hotel Management / Hospitality / Business (MBA preferred).
• 20+ years of hotel industry experience, including 5+ years in senior leadership.
• In-depth knowledge of hospitality operations, guest services, and financial planning.
• Proven ability to lead large, cross-functional teams.
• Experience in pre-opening, repositioning, or renovations is an added advantage.
• Strong communication, negotiation, and organizational skills.
• Fluency in English, Hindi, and Gujarati preferred.
• Why Join Us?
• Opportunity to lead a landmark hotel in a high-growth location.
• Collaborative work culture with freedom to innovate.
• Competitive compensation with performance-based benefits.
• Direct impact on guest experience, brand reputation, and business growth.

Job Type: Full-time

Pay: ₹150,000.00 - ₹200,000.00 per month

Work Location: In person