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EXL Services
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Senior Manager

Senior Manager

EXL Services

8 - 12 years

5 - 10 Lacs

noida

Posted:16 hours ago| Platform: GlassDoor logo

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Skills Required

leadership management communication planning data strategies development evaluation metrics drive recognition compliance regulations security workflow

Work Mode

On-site

Job Type

Part Time

Job Description

Senior Manager

EXL/SM/1528396

Utilities & OthersNoida

Posted On

14 Oct 2025

End Date

28 Nov 2025

Required Experience

8 - 12 Years

Basic Section

Number Of Positions

Band

Band Name

Senior Manager

Cost Code

D013060

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

1500000.0000 - 2000000.0000

Complexity Level

Back Office (Complexity Level 3)

Work Type

Work From Office – Fully Working From EXL/ Client Offices

Organisational

Group

Emerging

Sub Group

Emerging Business Unit

Organization

Utilities & Others

LOB

Back Office

SBU

Operations

Country

India

City

Noida

Center

Noida - Centre 59

Skills

Skill

LEADERSHIP AND TEAM MANAGEMENT

COMMUNICATION AND INTERPERSONAL SKILLS

PROBLEM SOLVING

STRATEGIC AND ANALYTICAL PROBLEM SOLVING

OPERATION MANAGEMENT

P&L MANAGEMENT AND CAPACITY PLANNING SKILL

UTILITIES DOMAIN

Minimum Qualification

GRADUATE

Certification

No data available

Job Description

Manage teams and ensure quality and productivity targets are met
Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
Documented monthly performance review of Agents and Assistant Managers.
Conduct quarterly and annual appraisals of Agents and Assistant Managers and consequently make development plans for them. Appraise Agents based on evaluation of metrics performance and of non-metrics based parameters. Mentor Agents and TL
Drive reward and recognition activity on the floor.
Drive process improvement activity on the floor using process excellence methodology.
Review Performance of the KPIs on a near term basis and develop plans for improvement in performance.
Stay in touch with the Client at the Process Owner level on regular basis to review progress.
Ensure compliance with internal policies and procedures, external regulations and information security standards.

Workflow

Workflow Type

Back Office

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