Senior Manager - Delivery

Senior Manager-AR

Job Description:

• Meet all Client Service Level Agreements (deliverables)
• Ensure the team understands client specific training requirements / needs etc.
• Analyze performance results of the team and implement process improvements
• Determine appropriate staff levels and implement strategies to ensure efficient operations
• Work with support departments to ensure staffing strategies are effectively executed
• Act as single point contact for the Managers for all their client and team members related needs and create a harmonious work environment
• Escalate performance related issues with respect to his TL’s to SDH on a timely manner.
  • Escalate client complaints to SDH and resolve escalated customer issues, CAPA to be taken
  • Capable to manage the Managers, Team Leaders & the associates.
  • Development of Strategic plans for Operational Activity. Implement and Manage Operational plan.
  • To ensure client satisfaction by the delivery of quality services and quality products
  • Analyze weekly / Monthly and Yearly performance and come up with the plans to increase the performance of the team.
  • Minimum 12+ years of experience in US Healthcare
  • Strong knowledge in concepts of AR
  • Good Communication Skill
  • Business Acumen Skill
  • Financial Acumen Skill
  • Problem Solving Skill
  • Good Project Management & People Management Skill
  • Good Leadership Skill