Senior Manager – Delegate Relations & CX

Are you passionate about building meaningful client relationships and delivering exceptional customer experiences on a global stage?

Senior Manager – Delegate Relations & CX

Location:

Email CVs to:

Key Responsibilities:

Customer Experience Excellence

- Manage end-to-end customer experience, from first contact to post-event engagement.

- Handle queries, concerns, and requests with empathy, professionalism, and efficiency.

- Ensure seamless communication through calls, meetings, and email handling.

Delegate Relationship Management

- Build and nurture long-term relationships with delegates, honorees, and clients.

- Act as a trusted point of contact, ensuring satisfaction and loyalty.

Cross-functional Collaboration

- Partner with sales, marketing, design, and operations teams to deliver cohesive client experiences.

- Align customer engagement strategies with overall business objectives.

Leads Sourcing & Generation

- Research and identify potential leads to grow the delegate pipeline.

- Maintain accurate and updated databases to support outreach campaigns.

Event Operations & Coordination

- Support event execution, ensuring smooth delegate experiences.

- Coordinate with internal teams to deliver on event deadlines and client expectations.

Data Analysis & Insights

- Analyze feedback and data to generate insights for improving customer satisfaction.

- Contribute to developing strategies that enhance engagement and retention.

Requirements:

- 1–3 years of experience in client servicing, delegate relations, customer experience, or similar roles.

- Strong communication skills (written and verbal).

- Excellent email drafting and sending skills with attention to detail.

- Proven time management skills with the ability to handle multiple priorities and adhere to deadlines.

- Previous client-handling experience is a plus (but not mandatory).

- Knowledge of CRM tools.

- Problem-solving mindset and ability to thrive in a fast-paced, global environment.

Why Join Forttuna?

- Be part of a vibrant, global, and growth-driven team.

- Work on prestigious international platforms that celebrate excellence and leadership worldwide.

- Opportunity to engage with global leaders, innovators, and changemakers.

- Build expertise in customer experience, client relations, and event management at a global scale.

send us your CV at support@forttuna.co

Let’s create extraordinary experiences together!