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Edenred
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Senior Manager Data Controller

Senior Manager Data Controller

Edenred

10 - 15 years

30 - 35 Lacs

chennai

Posted:6 days ago| Platform:

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Skills Required

procurement automation team management operational excellence customer support stakeholder management analytics crm auditing business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Tech-savvy Data Controller to manage procurement and client data operations. This role involves handling purchase and inventory management, client data processing, and ensuring accurate and timely reconciliation across multiple platforms. The ideal candidate will have strong analytical skills, experience with API-based procurement tracking, and the ability to implement process improvements and platform changes

Procurement & Inventory Management

Manage purchase orders (PO) and work-in-progress (WIP) tracking.

Oversee procurement through API integrations, ensuring daily tracking and completion of accounting entries.

Maintain accurate inventory records and reconcile discrepancies promptly.

Client Data Processing

Ensure daily order files are uploaded and processed across all platforms.

Perform regular reconciliation of orders to maintain data integrity.

Validate and process client data for accuracy and compliance.

Reconciliation & Ledger Management

Conduct merchant reconciliation and ensure alignment with merchant ledgers.

Monitor and resolve discrepancies between internal systems and external platforms.

Platform Testing & Implementation

Perform platform testing for new features and system changes.

Collaborate with tech teams for smooth implementation of updates and enhancements.

Contest Configuration & Reporting

Configure and manage contests and promotional campaigns on platforms.

Generate and analyze reports for procurement, inventory, and client data performance.

Team Management

Lead and manage a team of

4 to 8 members

, ensuring productivity and adherence to processes.

Provide training, guidance, and performance feedback to team members.

Foster a culture of accountability and continuous improvement.

Audit & Compliance

Manage

internal and external audits

related to procurement, data processing, and reconciliation.

Ensure compliance with organizational policies and regulatory requirements.

Prepare and maintain documentation for audit readiness.

YOUR PROFILE

Experience:

10+ years in operations and customer experience leadership, preferably in high-growth, technology-driven environments and E-commerce.

Expertise:

Proven ability to manage and implement customer-centric processes, manage cross-functional teams, and optimize operational workflows for superior service delivery.

Skills:

Strong understanding of CRM, PRM, ERM systems and loyalty program management.

Data-driven decision-making with proficiency in analytics for continuous improvement.

Excellent stakeholder management and communication skills to influence at all levels.

Leadership:

Ability to mentor teams, foster innovation, and drive operational excellence aligned with customer experience goal.

Key Competencies

Analytics & Data Interpretation

Stakeholder Management

Process Optimization

Technology Adoption & Digital Transformation

Strategic Thinking & Decision Making

Leadership & Team Development

CRITICAL ASPECT OF THE ROLE OVER NEXT 3 YEARS

Customer Journey Optimization:

Streamline processes across banking, CRM, and loyalty platforms to deliver seamless experiences.

Operational Efficiency:

Implement best practices and automation to reduce turnaround time and improve service quality.

Data-Driven Insights:

Leverage analytics to predict customer needs, measure satisfaction, and refine engagement strategies.

Innovation in Engagement:

Introduce new technologies and programs to enhance loyalty and retention.

Compliance & Governance:

Ensure adherence to audit and regulatory requirements while maintaining transparency and trust.

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