Senior Manager - CRM (Real Estate)

Company Description

Established in 2018, Emperium Private Limited has rapidly risen as a distinguished player in the realm of real estate. We are dedicated to crafting sustainable living spaces with abundant greenery and utmost safety. Our approach is rooted in forging strong connections with society, understanding their needs, and catering to their aspirations. Our passionate team of professionals is committed to integrity and excellence, making us a robust presence in the real estate sector. Join us in building a more humane world and shaping a brighter future.

6–10 years of relevant experience in CRM, specifically in real estate developer firm. The successful candidate must be a strong communicator with the level of maturity and presence necessary to work collaboratively with senior executives and business units to implement project initiatives.

Roles and Responsibilities

• Activity list Direct interaction with clients to resolve account disputes & queries.
• Conduct outstanding analysis, debtor management & collections.
• Manage login of new bookings, checking of applications, KYC, and cost sheets.
• Approve variations in pricing, discounts, broker commissions, and payment plans.
• Prepare and execute agreements, addendums, and transfer documents.
• Prepare daily / weekly / monthly reports and MIS.
• Carry out periodic audits and reconcile transactions posted in the accounting package with master data to ensure accurate record keeping.
• Maintain and update master data records in 4QT.
• Issue all letters of allotment; execute ATS, transfers, refunds, demands, reminders, ledger reconciliation, receipts, and offers of possession.
• Handle legal documentation for cancellations, adjustments, transfers, and changes in client details.
• Conduct collection follow-up – demand calls, pre-due date calls, reminder calls, highlighting defaulters, and final closure calls.
• Coordinate with accounts for reconciliations to avoid discrepancies.
• Manage subvention interest calculations and cheque preparations.
• Perform AR calculation and ensure timely dispatch of cheques.
• Verify broker commissions before release. 

Basic requirements Educational Qualification

• Any Graduate or Masters

• Strong client-handling and relationship management skills.

• In-depth knowledge of CRM processes and real estate documentation.

• Analytical ability for outstanding analysis and debtor management.

• Proficiency in MIS and reporting.

• Attention to detail in handling financial records and reconciliations.

• Strong communication, negotiation, and problem-solving skills. 

Travel possibilities

Within the country As per company Policy

Basic requirements Educational Qualification

• Master’s Degree in Sales & Marketing, Communications or related field Experience Job Specification

• Track record of superior performance metrics

• Excellent negotiation skills

• Strong decision-making abilities

• Tapping All India Channel Partners, Bankers, Referral Agents, Insurance Agents, and HNI Clients.

• Generating new leads from marketing activities and broker networks

• Exposure to Exhibitions & Events

• Daily calling and Closing Deals.