Senior Manager CRM

JD

Position

Senior Manager CRM -Key Accounts

Roles & Responsibilities

• To align Customer Relationship activities to drive long term growth Sustainability at Scale.
• To lead a team managing Key B2B customers through strategic Service process and manage the
  

• To lead and manage a team of CRM and CRE at Regions and to create and maintain Profitable
  

• Onboarding and nurturing of new clients – setup for success
• Responsible to drive revenue metrics with continuous customer engagements
• Monitor account performance and utilization for key metrics and work towards Resolution.
• Monitor client’s usage throughout their lifecycle to identify and prioritize at-risk accounts and
  

• Plan and lead Business reviews with the Key Account stakeholders in order to maintain high levels
  

• Driver higher NPS (Net Promoter Score)
• Drive outcome conversations and build rapport with customers and their key decision-makers, as
  

• Establishes and monitors customer service performance standards.
• Develops processes to identify customer problems and resolve them expeditiously
• Serve as the voice of the Customer and provide internal feedback to Product, Operations, Sales and
  

• Sharing inputs over network expansion, evaluating competitor's presence in the market & build
  

• Responsible for P&L for Zonal CRM Team.
• Drive & Achieve revenue targets in line with the established targets .
• Work with senior management, cross-functional teams and other relevant stakeholders to forecast
  

Qualifications / Skills Required

• Organizational skills including prioritizing, planning, assigning and controlling objectives.
• Ability to interact at all levels in an organization with strong inter-personal skills.
• Self-motivated with ability to work independently or as part of a team with varied
  

• Proven to be successful when working under pressure and tight timelines.
• Results-oriented and places great emphasis on customer focus.
• Relationship building
• Industry knowledge would be preferred
• 8-10 years experience in the fields of sales, customer success, Relationship management in the
  

• Customer-oriented and focused
• Strategic planning and analytical skills
• Conflict resolution and problem-solving skills
• Proficient in MS-Office
• Active listener with strong verbal & written skills
• Excellent time management and organization skills, and ability to operate under strict