Senior Manager - Compliance & Risk

A.

• To lead the development and implementation of quality assurance programs within flight operations, focusing on compliance, quality, and cabin safety.
• To ensure that all flight operations functions meet regulatory requirements and company standards, driving continuous improvement and risk management in flight operations.

B.

Strategic Initiatives

• Align group airlines with strategic initiatives and applicable processes wherever applicable.
• Ensuring continual improvement of flight operations policies (such as Career Progression Policy, Standards Manual, PPH etc) through regular revisions and incorporation of feedback from various stakeholders.
• Maintaining and keeping up to date the Career Progression List and ensuring resolution of grievances when highlighted.

Compliance, Risk & Manuals Management

• Provide support and guidance on implementing compliance protocols within operational workflows (such as PWC tools.
• Regular review of operational procedures, manuals, and records to verify compliance with relevant regulations (e.g., ICAO, FAA, EASA, DGCA) and internal policies.
• Tracking and managing non-conformances, facilitating RCAs (Root Cause Analysis) initiating corrective actions, and monitoring their effectiveness.
• Identifying and assessing potential risks associated with non-compliance, conducting risk analysis of audit findings, and developing strategies to mitigate those risks.
• Identifying areas for improvement in compliance processes and procedures, contributing to the development of best practices, and participating in relevant

projects.

Quality Assurance and Audits

• Conduct regular quality audits and reviews of all flight operations to ensure adherence
• to compliance and quality standards. Support establishing quality audit requirements.
• Assist in the development of corrective action plans to address audit findings.
• Facilitate audits and assessments (such as IOSA, TBEM etc), responding to findings and tracking the implementation of recommended changes. Assist in the preparation of audit reports and follow-up the audit findings and observations.
• Maintaining accurate records of compliance monitoring activities, preparing reports on findings, and presenting data to relevant stakeholders.

Stakeholder Engagement

• Build and maintain strong relationships with regulatory authorities, internal departments, and external safety organizations to enhance safety and compliance frameworks.
• Align group airlines with strategic initiatives and applicable processes.
• Support team members in their collaboration with multiple internal and external stakeholders.