Expertise in End-User support, IT application first line support, good understanding of Networking relevant to end-user connectivity. Interacting with customers (internal/ external) and understanding their technical problems and get this resolved is a core part of the role. Specialist in IT technical support for installation and Troubleshooting of the Laptops/Desktops/peripheral devices/MS Windows OS/MS Office/ Local and web-based applications. Ability to work independently without supervision and be a part of extended AI IT Technology team Implement IT practices and procedures ensure compliance with IT security policies and standards. User sensitization and provide technical support and training to end-users as needed. Technically capable in finding quick fixes, workarounds, while delivering exemplary customer service. May require travel to Air India sites across India, weekend work, shift duty and mandatory overtime when necessary. Responsibilities Demonstrate Accountability and responsibility while handling any assigned tasks. Timely resolution of problem Accuracy/Time management in resolution Timely generation of reports Timely escalation of Non resolved issues Help and guide team, contribute to improve technical capability of the team Being Flexible, open to go beyond boundaries in addressing user technical issues Contribute to the Air India transformation journey in adopting new ideas for improving productivity and efficiency Qualifications BE/B.Tech (Computer Science/IT/Electronics) / BSc in Computer Science / BCA / Diploma with 2 additional years’ experience  Good verbal and written English communication Holistic understanding of Enterprise IT Infrastructure environment and management Hands-on experience in Hardware, Software, and collaborative applications viz MS TEAMS, Outlook, SharePoint support. Advanced knowledge of Windows Server (2008-2019), Windows 11, Mac OS. Experience with workstation management system and desktop imaging. Experience in troubleshooting of issues related to Office 365, OneDrive, and Microsoft Endpoint Manager (Intune). Expertise in managing and supporting Printers in Enterprise environment. In-depth understanding in Network Switching, Routing, WAN & Office wireless connectivity Exposure to SDWAN / ZTNA and good understanding of Proxy Experience on using ITSM tools such as ServiceNow. Ability to logically troubleshoot issues related to various Applications Experience with MS Office applications (Word, Excel, Outlook) ITIL, CCNA and MCSE certification preferred. Knowledge in Audio Visual setup for meeting rooms/conference rooms using MS Teams

Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Specialist - Cargo Audit located in Gurugram. The Specialist - Cargo Audit will be responsible for conducting cargo audits, ensuring compliance with financial regulations, and preparing audit reports. The role includes assessing the accuracy of cargo records, identifying discrepancies, and providing recommendations for corrective actions. Additionally, the role requires collaborating with other departments to ensure financial integrity and maintaining up-to-date knowledge of auditing standards and practices. Qualifications Strong Analytical Skills Excellent Communication skills Proficiency in Finance and handling Financial Statements Auditing experience and knowledge Attention to detail and ability to work independently Bachelor's degree in Finance, Accounting, or a related field

Job Purpose To be responsible for developing, implementing, and maintaining the Cabin services training and service delivery vertical’s standards, policies, and procedures Key Accountability: Standards & Procedures Ensure standards are appropriately captured and all interdependencies are aligned between frontline, safety, operational KPIs, hard product, network and reflects Air India’s brand drivers. Lead the development and periodic review of Service Delivery standards, ensuring compliance with aviation regulations, company policies, and industry best practice Monitor internal and external Voice of (Internal & External) Customer through various sources i.e. eCCVR, NPS etc. Ensure that crew complement and service procedures align with operational requirements and promote adherence to safety protocols Conduct sessions and workshops to educate Trainers, Cabin Crew Division, on new and existing standards Regularly evaluate the effectiveness of service standards and update them as needed to improve crew performance and guest feedback Gather & evaluate data in order to support the identification of viable service delivery and improve the performance of the overall service delivery. Pass on relevant information to stakeholders like Base Operations & Service Design Collaborate with Service Design & Service Performance to enhance Cabin Crew efficiency & overall Guest Experience Active member and represent Cabin Crew Operations/ Service Delivery in Transformation Project charters, Product and Service Committees to ensure a seamless Guest experience across all Touchpoints. Provide guidance during roll-out of relevant Services Delivery and Quality specific products and services during Fleet Induction Maintain comprehensive and accurate records of all standards, procedures, and associated documentation like Galley Loading Plan, LOPA, GLDs. (Part of Fleet Induction meetings) Oversee the updation and maintenance of Cabin Crew Service Manual, Station Information Manual & Operating Manuals: IFE & Galley electrical equipment Team Management Provide direction and advice to the direct reports (managing a team of 3-4) in performing their delegated responsibilities. Oversee the performance of direct reports and ensure KPIs are well communicated and monitored. Mentor a team of associates/ specialists responsible for developing standards and procedures for Service Delivery Provide guidance, support, and feedback to the team to ensure a high level of competence and professionalism Nurture a customer-centric team to continuously enhance service delivery through collaborative discussion demonstrating respect for diverse opinions and transparent feedback Industry Knowledge Keep abreast with any market trends and developments Leads the team to conduct hospitality industry benchmark studies and share learnings with all other stakeholders Plans and implements periodic dipstick assessments on international and domestic sectors reviewing product and service offerings Financials Assist in preparing and managing the departmental budget Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills/Qualities Required Driven for Excellence Functional expertise Competitor Awareness High Collaborative skills Team Building skills Education and Experience Requirements Bachelor's degree from an esteemed university Experience Minimum 4+ years of relevant experience as a service development specialist in aviation Overall 6 years of experience Desired Prior experience in Cabin Services/Inflight services with an international airline is preferred Familiar with Design Thinking concepts

JOB PURPOSE Partnering with business leaders to align HR strategies with the unique priorities of the respective functions. Provide strategic guidance on talent management, workforce planning, and organizational effectiveness to support the achievement of business goals. Advise and coach leaders on driving the organizational values and culture KEY ACCOUNTABILITIES Strategic Activities Actively drive the HR strategy with a business perspective in line with functional and organizational objectives, and in accordance with regulatory compliances Actively consult and provide solutions related to workforce, talent, and organizational matters to senior business leaders Partner with business leaders (CXO’s and HOD’s) for organization structure transformation & act as a true champion for fostering cultural changes for the integrated structure Business Partnering Spearhead the development and implementation of HR strategy for business, aligning with overall functional and organizational objectives. Act as a trusted advisor, actively consulting with senior business leaders on workforce, talent, and organizational matters. Develop innovative HR solutions tailored to the distinctive challenges and strategies within the business supported in collaboration with HR Centers of Excellence (CoE). Formulate and manage HR plans and budgets for the business supported, suggesting iterations and updates as needed. Present regular updates and reports to respective HR CoE leads on Human Resources interventions, processes, and policies specific to the business supported. Strategize with business on designing functional retention strategies. Analyze data such as turnover rates, exit interviews, and employee engagement surveys to identify potential retention risks. Look for patterns and trends that may indicate areas of concern and proactively address them along with business leaders. Collaborate with business leaders to ensure integrated practices & overall workforce effectiveness is managed at all International stations. Employee Engagement Initiatives Drive engagement strategies & initiatives and support in fostering culture building spearhead initiatives to enhance employee engagement closely linked to retention. Coach & advise managers to create a positive work environment where employees feel valued, supported, and motivated to stay with the organization. Collaborate & maintain HR visibility & connect for both domestic & international stations Plan & develop a plan for Onboarding to Exit employee lifecycle management Team Management Motivate & develop the team to effectively manage business HR needs and elevate employee experience Set functional KPI’s and KRA’s for team in line with organizational goals. HR Service Delivery Manage and coordinate local HR service delivery to ensure compliance, risk mitigation, and operational efficiency within business. Monitor and ensure the timely completion of all HR processes in alignment with compliance standards. Collaborate with HR Operational Services to deploy local services and ensure the sustainability and relevance of HR solutions. Facilitate local HR communications, providing support for escalated employee inquiries. Offer constructive feedback on HR policies, processes, and programs to enhance overall effectiveness. Talent Acquisition Collaborate with the business leadership team to understand business strategy and identify talent impacts. Execute workforce planning exercises, informing the Talent Acquisition (TA) CoE and partner with business leaders for selecting the right talent Coach and advise business leaders in identifying talent gaps & act as a gate-keeper for ensuring right hiring whilst controlling AOP cost. Performance Management Partner with business leaders to align organizational goals with departmental and individual objectives during the goal-setting phase. Drive Performance Management System (PMS) processes, ensuring strict adherence to timelines. Handle grievances related to performance ratings and collaborate with the Lead – Performance & Productivity to resolve escalations. Advise and coach business leaders on PMS parameters & work closely with them to ensure all necessary guidelines are adhered to. Collaborate with HOD’s to manage low performers & manage PIP/exit as per process defined Identify critical talent in partnership with business Talent Management Support business in implementing succession planning strategies - identifying high-potential employees, assess their readiness for advancement, and create development plans to prepare them for future leadership positions Work closely with business leaders in curating & implementing Hi-Pot engagement & career progression strategy for the top talent. Employee discipline & relations Drive employee relations issues, conflict resolution, disciplinary issues and responsible for maintaining a positive work environment. Advise & actively participate in decision making for implanting any disciplinary actions keeping in mind India and International regulations Address grievances & disciplinary actions in consensus with COE. Ensure all policies & practices are in-force with regards to Tata Code of Conduct Change Management Drive & implement organizational change initiatives, such as mergers, acquisitions, restructuring, or cultural transformations. Provide guidance and support to employees during changing times. Be a true change manager & support in transforming the organizational culture. Assess redundancies, identify opportunities for synergies, and implement restructuring plans as needed to optimize organizational efficiency and effectiveness. Learning and Development Ensure timely and budget-conscious completion of training needs assessments for the business supported. Collaborate with Learning & Development Teams to communicate business-specific training requirements. Plan & strategize on business learning & growth requirements & drive trainings for people development across functions. Workforce planning Collaborate with functional business leaders in deriving the workforce roadmap AOP numbers whilst supporting workforce planning objectives. work closely with business leaders to ensure workforce planning efforts are aligned with the company's overall business strategy Collaborate with COE team to ensure that governance process is adhered at all times Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.

Job Purpose To overall in charge of all cabin services training including quality improvements through identification of crew performance gaps and determination of training needs through customer feedback and marketing insights. To be responsible for providing leadership and direction in the areas of cabin crew training including curriculum design, training administration and training operations. The role oversees all trainee cabin crew and operating cabin crew who are undergoing training at the Air India Training Academy, including their performance, conduct and well-being whilst undergoing training. Key Accountabilities Strategic Activities Developing and overseeing the implementation of training programs for cabin crew which align with the airline brand and service standards Developing, implementing, and maintaining the Inflight service delivery standards, policies, and procedure Developing new and regular update of training materials, including manuals, presentations, and e-learning modules Evaluating the effectiveness of training programs and recommending improvements in curriculum design and/or training delivery Keeping abreast with industry trends and regulatory requirements related to cabin crew training Assessing training courses and amending / proposing new training programs where required, as part of continuous service improvement strategy Bring up the training quality to a level that the airline is able to commoditise its training services to external organisations. Training Conceive & design the content for creation of training modules, e-learning, collateral, and other training material. This includes creation of instructor-led, virtual, self-learning and blended learning modules for the airline. Regular review and maintenance of airline training materials in the AI group to align to product, procedural and/or regulatory changes. Design and develop courses for external organisations to generate revenue. These may be off-the-shelf or customised programmes. Ensures seamless collaboration and management of stakeholders, learning partners and business partners. Oversee Trainer management and development, including conducting of TTT, trainer assessment and audits. Ensure timely training of new recruits to be released to the line to meet operational requirements and ensuring recurrent training is carried out in timely manner. Upkeep and maintenance of the cabin mock-ups and equipment. Catering for practical training wet-runs – F&B, service equipment and soft furnishings at the mock-ups. Including the uplift for airline caterers and offload for disposal cleaning. Obtaining training feedback and effects improvement to training quality. Ensuring efficiency and cost-effectiveness in training activities, including monitoring of return on investment with respect to improvement in performance and productivity. People and Team Management In charge of new cabin crew joiners until they are ready to be released to line including their welfare and alignment to cultural norms and service values Managing teams that track key data on in-person training sessions including list of attendees, presenters, and topics. Deriving actionable insights from the same Lead, coach and mentor a Team of 50+ Cabin Services Trainers, Training Managers, and Training Operations, achieve their annual performance goals. Projects Ensure timely completion of deliverables pertaining to Transformation Projects: Introduce Specialised trainings to improve crew performance onboard: Leadership, F&B, Cross-culture, New AI branding. Set-up of mock-ups at AI Training Academy including the infrastructure and process for catering from airline caterers. Launch of cabin crew interest groups to engage crew, and build on crew’s capabilities to improve the customer experience. Eg sommeliers. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role Good motivator Strong Interpersonal skills Team Building skills Functional expertise Competitor Awareness Key Performance Indicators Crew Readiness Training hours/ Crew member Cost of training Customer satisfaction Customer complaints Revenue per course (External Organisations) Key Interfaces Leadership Interfaces CEO & Board Internal Interfaces Commercial Air India Training Academy Safety, Security Training Depts HR External Interfaces DGCA Representatives Organisations that require training Educational and Experience Requirements Bachelor’s / Master’s degree from an esteemed university Credentials from esteemed Cabin Crew institute Minimum Total 20 years work experience with 5 years managerial experience in training for an international full-service airline Desired Total 20 years work experience with 10+ years relevant managerial experience in Cabin crew Training; and 3 years managing a training school and/or providing customised training as consultant.

As a Service Development Specialist in the aviation industry, your primary responsibility will be to develop, implement, and maintain the Cabin services training and service delivery verticals standards, policies, and procedures. You will play a crucial role in ensuring that the service delivery standards align with aviation regulations, company policies, and industry best practices. Your key accountabilities will include: - Ensuring that all standards are appropriately captured and aligned with various operational aspects such as frontline, safety, operational KPIs, and network, reflecting the brand drivers of the airline. - Leading the development and periodic review of Service Delivery standards to enhance crew performance and guest feedback. - Monitoring internal and external Voice of Customer feedback to identify areas for improvement in service delivery. - Collaborating with various departments to enhance Cabin Crew efficiency and overall Guest Experience. - Providing guidance during the roll-out of new service delivery products and services. - Overseeing team management by providing direction, advice, and mentorship to direct reports. - Keeping abreast of market trends and developments in the hospitality industry to conduct benchmark studies and implement best practices. - Assisting in preparing and managing the departmental budget. To excel in this role, you should possess a Bachelor's degree from a reputed university and have a minimum of 4+ years of relevant experience as a service development specialist in aviation, with a total of 6 years of overall experience. Prior experience in Cabin Services/Inflight services with an international airline and familiarity with Design Thinking concepts are desirable. Your success in this role will depend on your drive for excellence, functional expertise, competitor awareness, high collaborative skills, and team-building capabilities. You will be expected to nurture a customer-centric team and continuously enhance service delivery through transparent feedback and respect for diverse opinions. Additionally, you may be assigned any other responsibilities as required, either as standalone projects or regular work, in agreement with your reporting officer and HR.,

Job Purpose • Lead the execution of the transformation and strategic initiatives to achieve turnaround in market positioning, financial performance, and customer preferences (Load Factor). • Manage the development of the short-term and long-term commercial strategy for Air India’s Commercial functions, such as Network, Sales & Distribution, Revenue Management, Cargo, Marketing, Loyalty & E-Commerce. • Oversee successful and timely delivery of special projects as per AI’s needs. • Manage the development and implementation of innovative strategies, products, and services to enhance revenue, improve customer experience, and drive competitive advantage in the market. • Provide mentorship and direction to the Transformation & Strategy Team to enable delivery excellence across all activities. Key Accountabilities Strategic Activities • Ensure delivery excellence on multiple special projects, overseeing project timelines, budgets, and outcomes to achieve strategic objectives. • Manage the development and implementation of the overall short, mid, and long-term commercial and sub-function strategies, focusing on revenue growth, commercial cost optimization, and market expansion. • Manage the Transformation Office, driving cross-functional initiatives aimed at optimizing operational efficiency, enhancing customer experience, and achieving strategic goals • Execute key strategic projects and new transformation agendas identified by the Head of Transformation and Strategy to grow the business Functional Activities • Lead the Project Management Office (PMO) across the entire Commercial function, ensuring effective project delivery for key strategic projects. • Provide insights and recommendations to senior leadership on potential growth areas, operational improvements, and strategic partnerships • Foster a culture of innovation within the organization by encouraging creative thinking, ideation, and experimentation. Actively seek out and leverage emerging technologies and industry best practices to drive continuous improvement •Build and maintain strong relationships with internal stakeholders across various departments – both within and outside Commercial Team Management • Manage and develop teams responsible for driving the commercial strategy & critical special projects. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role Relationship Management Competitor Awareness Strong Analytical Abilities Rapport Building Problem Solving capabilities Strong Planning Skills Attention to Detail Strategic Mindset Decision Making skills Industry Knowledge Key Interfaces Internal Interfaces Senior Management Generate detailed reports for the CCO and senior management over strategy and plan of the function, including but not limited to major challenges, cost optimization, future requirements, financial impact, etc. External Interfaces Cross-functional teams & Other Partners Coordinate and collaborate with cross-functional teams and external AI partners to execute transformation initiatives; build in appropriate contingency plans for the same

Job Purpose Responsible for overseeing the strategic development, design, and implementation of innovative products within Air India’s loyalty program. This role focuses on enhancing product offerings to drive customer acquisition, increase retention, and ensure the competitiveness and effectiveness of the loyalty program. Key Accountabilities Product Strategy and Development - • Develop and implement a comprehensive product strategy that aligns with the loyalty program's objectives and Air India’s broader business goals. • Lead the innovation and development of new loyalty products and enhancements that address customer needs and market trends. Performance Monitoring and Optimization - • Define and track key performance indicators for loyalty products, assessing their impact on customer engagement and program ROI. • Continuously evaluate product performance, implementing enhancements and modifications based on data-driven insights. Regulatory Compliance - • Monitor compliance with all relevant regulations affecting loyalty product offerings, particularly those related to consumer protection and financial services. • Work with the legal team to ensure all new products meet regulatory requirements and maintain the highest standards of corporate governance. Market Research and Competitive Analysis - • Conduct in-depth market research and competitive analysis to identify opportunities for product differentiation and improvement. • Leverage customer insights to inform product features and benefits, ensuring they meet the evolving expectations of loyalty program members. Loyalty Program Integration - • Ensure that all new products are seamlessly integrated into the existing loyalty framework, maintaining system compatibility and enhancing user experience. • Coordinate with the IT and systems teams to ensure backend support for new products and features Stakeholder Engagement and Reporting - • Regularly engage with senior management and external partners to report on product performance and strategic initiatives. • Present product strategies and performance updates to stakeholders, ensuring transparency and alignment with business objectives. Cross-Functional Team Leadership - • Collaborate with Marketing, Sales, IT, and Customer Service teams to ensure that product initiatives are integrated and supported across all functions. • Work closely with these teams to implement product features and ensure they are effectively communicated and marketed to customers. Skills/Qualities Required Strong leadership and strategic planning abilities with a proven track record in product management within loyalty programs Excellent analytical and problem-solving skills, capable of synthesizing market data and customer feedback into actionable strategies Creative thinking and a deep understanding of loyalty mechanics and customer engagement strategies Exceptional communication and interpersonal skills, essential for leading teams and managing stakeholder relationships Educational and Experience Requirements Masters/MBA/PGDM/PGP/PG degree, preferably in Product, Business Administration, or a related field 5+ years’ experience in loyalty program management, product development, or a related field Demonstrated success in developing and launching innovative loyalty programs and managing large-scale product portfolios. Prior experience in the aviation sector is an added advantage

Job Purpose Lead the design and develop innovative product offerings for customers including in-flight products (seats, cabin innovation, inflight entertainment, and connectivity) to enhance overall passenger experience. This role involves conducting market research, collaborating with stakeholders, overseeing product development lifecycles, and implementing strategies to improve user experience and satisfaction Key Accountabilities Strategic Leadership: Develop and drive the vision and strategy for inflight and other products, aligning with Air India's overall brand and goals. Continuously identify market trends, customer preferences, and emerging technologies to make informed design decisions. Develop and manage budgets for product design projects, ensuring cost-effective design solutions without compromising Air India’s standard and quality. Lead sustainability efforts by integrating eco-friendly materials and practices into product design and development processes. Product Design & Development: Oversee the entire product development lifecycle, from concept ideation to final production and launch, for seating, galley cabin interiors, and other products. Collaborate with internal stakeholders like engineering, operations, commercial and other teams to define aircraft configurations, including class/seat arrangements and lighting configurations and ensure the feasibility and practicality of designs. Stay up to date with aviation regulations and industry standards to ensure that inflight products meet safety and compliance requirements. Conduct user research, gather passenger feedback, and conduct usability tests to drive customer-centric design decisions. Create designs that enhance comfort, convenience, and enjoyment for passengers during their journey. Establish and maintain strong relationships with suppliers, vendors, and partners to source high-quality materials and services for inflight product development. Improve and maintain existing cabin products to deliver an exceptional in-flight experience for customers. Work on enhancements and modifications based on customer feedback and changing industry trends. Overseeing stakeholders' overall cabin maintenance schedules for cabin products. Collaborate with maintenance teams to ensure timely inspections and updates. Formulate and implement strategies for enhancing In-Flight Entertainment, emphasizing user experience and NPS improvement. Develop and implement plans to enhance in-flight connectivity, ensuring passengers have reliable access to entertainment and communication services. Collaborate with In-flight entertainment & connectivity providers to optimize performance. Team Management: Lead, mentor, and inspire a team of talented product designers, ensuring a collaborative and creative work environment. Assign and prioritize design projects and monitor progress to meet deadlines and quality standards. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role Strong Leadership capabilities Strong Problem-solving skills Excellent interpersonal and communication skills Strong time management and prioritization skills Stakeholder management skills Excellent Project management and delivery skills Key Performance Indicators Operational Performance Metrics On-time delivery Number of projects Budget Adherence Product and Service Metrics Number of product improvements Stakeholder Engagement and Risk Management Metrics Relationships and communication Risk management Key Interfaces Leadership Interfaces Works closely with Head Customer Experience Provide regular updates on ongoing designs and development projects highlighting issues, adherence to timelines, etc. Internal Interfaces Product designers and cross functional teams Ensure all design and development activities are on track and drive teams to meet program budget and timelines External Interfaces Third Party Vendors Managing services / solutions provided by third party service providers ensuring they are meeting SLAs, and other service agreements Educational and Experience Requirements Minimum Education Requirement Bachelor's Degree with work experience in Product Design MBA/PGDM/PGBM is preferred. PMP/CAD or equivalent certification preferred Minimum Requirement 15+ years of product design experience, gathering requirements from the client / business & documentation. At least 3 to 5 years of experience in aviation industry Desired 17+ years of relevant experience in airline industry of product design, IFEC (inflight entertainment & communication), cabin interiors design

Job Purpose; To evaluate and validate the quality, accuracy, and relevance of the data and analytics outputs, and ensure they adhere to the standards and best To stay updated with the latest trends and developments in the data and analytics field, and leverage them to improve the team's capabilities and performance To lead and mentor a team of data analysts and engineers, and foster a culture of learning, innovation, and collaboration within the team and across the organization Key Accountabilities Tag Management • Own channel wise mapping and click to visit sanity • Implement best practices in Tag Management Adobe Analytics Implementation • Define and own dimensions and metrics • Define channel rules and custom implementation as per business objectives • Own GA/AA versus DB variance in transactions and revenue • Installing, configuring, testing, and troubleshooting Adobe software products such as Adobe Experience Manager, Adobe Analytics, Adobe Target, and Adobe Campaign. • Providing technical guidance and best practices for Adobe software implementation and integration. • Creating and maintaining documentation and reports on Adobe software performance, issues, and solutions. A/B Testing & Personalization • Drive the overall conversion optimization and landing page optimization agenda • Co-own traffic to lead conversion with Product Attribution and MIS Automation • Manage the complexity of multiple truths (Adwords, DBM, Facebook, Google analytics, Internal CRM) and converge on a single truth • Automation of critical dashboards for decision making and business insights Channel mix modelling & Data driven attribution • Answer the ultimate questions. How much to spend in which channel? • Who to market, when to spend and which channel to use? • How to successfully move from campaign to audience marketing? Other Competencies • Apply advanced statistical and analytical techniques, such as machine learning, predictive modeling, and optimization, to generate insights and solutions for complex business problems and opportunities Technical Competencies (Preferred domain knowledge) SQL: Competency to write and execute complex queries, join multiple tables, create views and functions, and optimize the performance of your database. Python: Ability to use Python for data manipulation, processing, and modeling, as well as for creating web applications and APIs. You should also be proficient in using libraries such as pandas, numpy, scipy, sklearn, matplotlib, seaborn, and flask. R: Use R for statistical analysis, data visualization, and machine learning. You should also be familiar with popular packages such as tidyverse, ggplot2, dplyr, tidyr, caret, and shiny. Tableau: Ability to create interactive dashboards and reports using Tableau, as well as connect to various data sources and perform data blending and aggregation. Power BI: Competency to use Power BI for data visualization and business intelligence, as well as create and share reports and dashboards using Power BI Desktop and Power BI Service. Familiar with web services and APIs such as REST, SOAP, and OAuth. Skills/Qualities Required Strong analytical and critical thinking skills, with proficiency in data analysis tools and techniques Excellent communication skills, capable of translating complex data into clear, actionable insights for non-technical stakeholders Detail-oriented with strong organizational skills, able to manage multiple projects and meet deadlines Keen interest in staying updated with the latest trends in data analytics and e-commerce

You will lead the design and development of innovative product offerings for customers, including in-flight products such as seats, cabin innovations, inflight entertainment, and connectivity to enhance the overall passenger experience. This role involves conducting market research, collaborating with stakeholders, overseeing product development lifecycles, and implementing strategies to improve user experience and satisfaction. You will develop and drive the vision and strategy for inflight and other products, aligning with Air India's overall brand and goals. Continuously identifying market trends, customer preferences, and emerging technologies to make informed design decisions. Managing budgets for product design projects, ensuring cost-effective design solutions without compromising Air India's standards and quality. Leading sustainability efforts by integrating eco-friendly materials and practices into product design and development processes. You will oversee the entire product development lifecycle, from concept ideation to final production and launch, for seating, galley cabin interiors, and other products. Collaborating with internal stakeholders to define aircraft configurations and ensure the feasibility and practicality of designs. Staying up to date with aviation regulations and industry standards to ensure inflight products meet safety and compliance requirements. Conducting user research, gathering passenger feedback, and conducting usability tests to drive customer-centric design decisions. Establishing and maintaining strong relationships with suppliers, vendors, and partners to source high-quality materials and services for inflight product development. Improving and maintaining existing cabin products to deliver an exceptional in-flight experience for customers. You will work on enhancements and modifications based on customer feedback and changing industry trends. Overseeing stakeholders" overall cabin maintenance schedules for cabin products. Collaborating with maintenance teams to ensure timely inspections and updates. Formulating and implementing strategies for enhancing In-Flight Entertainment, emphasizing user experience and NPS improvement. Developing and implementing plans to enhance in-flight connectivity, ensuring passengers have reliable access to entertainment and communication services. You will lead, mentor, and inspire a team of talented product designers, ensuring a collaborative and creative work environment. Assigning and prioritizing design projects and monitoring progress to meet deadlines and quality standards. Additionally, any other additional responsibility could be assigned to you from time to time as a standalone project or regular work. Key Skills required for this role include strong leadership capabilities, problem-solving skills, excellent interpersonal and communication skills, strong time management, and prioritization skills, stakeholder management skills, excellent project management and delivery skills. Educational and Experience Requirements: - Bachelor's Degree with work experience in Product Design - MBA/PGDM/PGBM is preferred - PMP/CAD or equivalent certification preferred - Minimum of 15+ years of product design experience, with at least 3 to 5 years in the aviation industry - Desired: 17+ years of relevant experience in the airline industry of product design, IFEC (inflight entertainment & communication), cabin interiors design.,