Job
Description
About the Opportunity Job Type: Permanent Application Deadline: 30 June 2025 Job Description Title Senior Change Manager, Service Management Department Enterprise Service Management Location Bangalore Reports To Associate Director, Service Management Level 6 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Service Operations team, part of the Enterprise Service Management function and feel like you’re part of something bigger. About your team The Change Management function owns the centralised Change Management process for Technology and ensures a standardised implementation across all systems for efficient and prompt Change request handling to minimise risks to the Production environment. The team also administers change control over non-production environments. The team works in close coordination with other Technology and Business teams across Asia Pacific, Canada, India, and EMEA regions. About your role The Senior Change Manager ensures that day to day the team functions effectively and we deliver a service of high quality that delights our users. Deep knowledge is required across the Change Management Practice, ServiceNow, PowerBI, OKRs, KPIs, AI/ML, Stakeholder Management, Risk, Audit, Compliance in order to act as our authority in this space. Comfortable with managing multiple stakeholders and competing demands, this role has a strong eye on improving what we do, with a focus on machine learning, deeper trending, industry standard metrics and AI so that the team is at the forefront of innovative solutions in a cost and time effective way. That said, you are also happy to roll up your sleeves and get involved in day to day activities if the need arises. About you You have a deep understanding Change both as a process and also from a workflow perspective in ServiceNow. Coupled with a solid understanding of risk, controls, audit and compliance and are comfortable and in control during audits. You are able to break down complex requirements and create dynamic solutions which automatically meet our standards, controls, has minimal manual touch points, empowers our customers to yield desired results. You know what good looks like for Change Management, and you’re able to engage with teams and negotiate with senior stakeholders both within ESM and across Fidelity globally to get the desired outcomes. Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com
