Senior Manager - Change Management

As a Senior Change Manager in the Enterprise Service Management department at the Bangalore location of the company, your role is vital in ensuring the efficient and standardized implementation of the Change Management process for Technology. Your responsibilities include: - Leading the team to ensure effective day-to-day operations and delivery of high-quality services that meet user expectations. - Utilizing deep knowledge of Change Management Practice, ServiceNow, PowerBI, OKRs, KPIs, AI/ML, Stakeholder Management, Risk, Audit, and Compliance to act as an authority in this space. - Managing multiple stakeholders and competing demands while focusing on improving processes through machine learning, industry standard metrics, and AI solutions. - Engaging with teams and negotiating with senior stakeholders to achieve desired outcomes for Change Management. To succeed in this role, you should have a deep understanding of Change Management processes and workflows in ServiceNow. Additionally, possessing strong knowledge of risk, controls, audit, and compliance, and being skilled at breaking down complex requirements to create dynamic solutions that align with standards and empower customers is crucial. Join the Service Operations team and contribute to a company that prioritizes your wellbeing, supports your development, and provides a flexible work environment. Take the opportunity to build your future with Fidelity International.,