Job
Description
About American Airlines: To Care for People on Life's Journey®. We have a relentless drive for innovation and excellence. Whether you're engaging with customers at the airport or advancing our IT infrastructure, every team member plays a vital role in shaping the future of travel. At American’s Tech Hubs, we tackle complex challenges and pioneer cutting-edge technologies that redefine the travel experience. Our vast network and diverse customer base offer unique opportunities for engineers to solve real-world problems on a grand scale. Join us and immerse yourself in a dynamic, tech-driven environment where your creativity and unique strengths are celebrated. Experience the excitement of being at the forefront of technological innovation, where every day brings new opportunities to make a meaningful impact. About Tech Hub in India: American’s Tech Hub in Hyderabad, India, is our newest location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new location in Hyderabad, India, positions American to deliver industry-leading technology solutions that create a world-class customer experience. SR MANAGER, TECH SERVICES INTRO: Are you ready to explore a world of possibilities, both at work and during your time off? Join our PSA [LK1] family, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard! WHY YOU’LL LOVE THIS JOB: The role is part of the PSA Tech Ops Division of the PSA Tech Services Center. This role will lead a high-performing team in a dynamic environment, driving operational efficiency, safety, and compliance, while contributing to the success and growth of PSA's operations in India and the PSA Tech Services Center (TSC). WHAT YOU’LL DO: This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Lead the PSA Tech Services team within the TSC, driving performance across key functions, including Engineering, Maintenance Programs, Configuration Control, Technical Publications, and Aircraft Records, to ensure alignment with organizational goals and operational excellence Strategically manage a team of approximately 40 direct reports within a matrix organization, fostering a culture of collaboration, accountability, and high performance, while ensuring alignment with the company’s vision and strategic objectives Champion innovation by proactively identifying and integrating emerging technologies and industry best practices that enhance operational efficiency, elevate the customer experience, and contribute to the long-term success of airline operations Establish and communicate clear priorities, allocating resources effectively to ensure safe, compliant, and reliable operations on the CRJ-700/900, while maintaining a focus on continuous improvement and regulatory adherence Collaborate across departments to harmonize operations with other functional groups, ensuring safety, airworthiness, regulatory compliance, operational reliability, and efficiency are consistently achieved across the organization Develop and oversee the management of the Tech Center's operational budget, ensuring effective resource utilization, cost optimization, and alignment with strategic financial goals Take on additional responsibilities as directed by Tech Services leadership, supporting broader initiatives and contributing to the success of the team and the organization ALL YOU’LL NEED FOR SUCCESS Minimum Qualifications – Education & Prior Job Experience: Bachelor's degree in business administration, engineering, etc. 5+ years of experience in a related field 2+ years of leadership experience FAA 121 Airline Operator and associate FARs or equivalent experience Preferred Qualifications – Education & Prior Job Experience: Master's degree in a relevant field 7+ years of experience in a related field Experience working in aviation or a similar industry Experience leading teams and managing multiple priorities Strong knowledge of regulatory requirements and industry standards Skills, Licenses, and Certifications: Strong knowledge of aviation regulations and industry standards Experience with aircraft maintenance and engineering Familiarity with PSA Tech Services processes and procedures Strong analytical and problem-solving skills Strong leadership and management skills Excellent communication and collaboration skills Ability to work in a fast-paced environment and adapt to changing priorities and deadlines LANGUAGE / COMMUNICATION SKILLS: Ability to effectively communicate both verbally and written with all levels within the organization Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully. FEEL FREE TO BE YOURSELF AT AMERICAN: From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at PSA. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. COMPETENCIES: Caring Collaboration Development Future Results Show more Show less
