Senior Logistics Specialist

CTC - 5-8 L PA

Work days - 6, Sunday off

Designation - Senior Logistic Specialist

Key responsibilities:-

• Take

  complete ownership of B2B and B2C logistics

  – from order manifestation, dispatch, partner coordination, tracking, escalations, to return management.

• Handle courier partners independently

  – ensure SLAs are met, resolve issues without waiting for reminders.

• Manage CS escalations

  – provide timely updates to customer service teams without constant intervention.

• Proactively monitor shipments

  – anticipate delays, take follow-ups with partners, and report exceptions.
• Maintain a

  professional, solution-oriented attitude

  with accountability.

• Coordinate with courier partners
• Track shipments and ensure on-time delivery
• Handle returns, re-shipments, and logistic escalations
• Maintain daily dispatch records, update inventory movement
• Coordinate with warehouse / fulfillment team
• Ensure smooth pickup & packaging schedules
• Work closely with customer support team to solve delivery-related issues
• Prepare logistic reports, COD status, NDR (non-delivery reports), etc.

Skills & Requirements:

• Prior experience in logistics, shipping, e-commerce, or warehousing preferred
• Good communication in English, Hindi and Local Language
• Comfortable using shipping dashboards
• Excel / Google Sheets skills
• Can talk to vendors and logistics teams confidently