Senior Key Accounts Manager

About QuillBot:

Overview:

Responsibilities

• Develop and operationalize programs for long-term engagement, serve as the primary relationship manager for key B2B and B2C customers, ensuring high satisfaction, loyalty, and continued value realization
• Identify, develop, and showcase impactful customer case studies, success stories, and testimonials to support brand positioning and market credibility
• Serve as an advocate for customers internally, ensuring their voices inform product roadmaps, marketing campaigns, and research priorities
• Lead co-marketing campaigns with select customers, including webinars, guest blog posts, and event collaborations, to spotlight brand value and deepen partnerships
• Support Generative Engine Optimization (GEO) strategy by proactively acquiring high-value backlinks from customer websites, industry publications, and educational partners
• Analyze customer, product, and market data to inform GTM strategies and deliver case studies
• Organize regular check-ins with customers to ensure engagement, adoption, and awareness of new features and resources
• Maintain up-to-date knowledge of AI writing and EdTech trends to position our brand compellingly and provide consultative value to customers

Qualifications

• 7+ years’ experience in business development/sales or account management, including proven results in B2B and B2C environments (EdTech/High growth SaaS/AI industry preferred)
• Demonstrable experience in managing renewals, driving retention, and building customer advocacy programs
• Experience collaborating with internal teams (e.g., product, marketing, brand) to deliver seamless customer and brand experiences
• Strong track record creating customer-facing collateral—case studies, testimonials, campaign assets
• Working knowledge of Generative Engine Optimization (GEO) tactics, including backlink acquisition and relationship-building with partners
• Analytical mindset with the ability to leverage data for customer success and retention strategies
• Fully able to operate cross-functionally to align customer needs with internal goals and deliverables
• Highly organized self-starter comfortable in a fast-paced, remote environment

Benefits & Perks:

• Competitive salary, stock options, & annual bonus
• Medical coverage
• Life and accidental insurance
• Vacation & leaves of absence (menstrual, flexible, special, and more!)
• Developmental opportunities through education & developmental reimbursements & professional workshops
• Maternity & parental leave
• Hybrid & remote model with flexible working hours
• On-site & remote company events throughout the year
• Tech & WFH stipends & new hire allowances
• Employee referral program
• Premium access to QuillBot

*Benefits and benefit amounts differ by region. A comprehensive list applicable to your region will be provided in your interview process. 

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience!

This role is eligible for hire in India.

We are a virtual-first company and have employees dispersed throughout the United States, Canada, India and the Netherlands. We have a market-based pay structure that varies by location. The base pay for this position is dependent on multiple factors, including candidate experience and expertise, and may vary from the amounts listed. You may also be eligible to participate in our bonus program and may be offered benefits, and other types of compensation.

#Learneo

Equal ​Employment Opportunity Statement ​(EEO)

We are an equal opportunity employer and value diversity and ​inclusion within our company.  ​We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender ​identity, gender expression, sexual orientation, age, marital status, ​veteran status, or ​ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.

About Learneo

Learneo is a platform of builder-driven businesses, including Course Hero, CliffsNotes, LitCharts, Quillbot, Symbolab, and Scribbr, all united around a shared mission of supercharging productivity and learning for everyone. We attract and scale high growth businesses built and run by visionary entrepreneurs. Each team innovates independently but has a unique opportunity to collaborate, experiment, and grow together, and they are supported by centralized corporate operations functions, including HR, Finance and Legal.