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The NineHertz
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Senior IT System Administrator

Senior IT System Administrator

The NineHertz

4 years

0 Lacs

jaipur rajasthan india

Posted:11 hours ago| Platform:

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Skills Required

support software network resolve mobile management certification storage security patching planning documentation inventory licensing training technology escalation macos sharepoint networking tcp ip servicenow jira service

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

We are seeking a highly skilled and experienced

Sr IT System Administrator

to join our growing IT team. This role will provide advanced technical support across the organization, lead IT support projects, and mentor junior support staff. The ideal candidate will have a strong background in infrastructure, end-user support, and IT systems administration, with a proactive attitude and a customer-focused mindset.

Key Responsibilities

Provide Tier 2 and Tier 3 support for hardware, software, network, and systems issues.
Diagnose and resolve complex technical issues related to desktops, laptops, servers, mobile devices, and applications.
Lead incident and problem management, ensuring root causes are addressed and documented.
Administer and support Windows/Mac OS environments, including Active Directory, Group Policy, Office 365, and Exchange.
RHCSA certification is a must.
Maintain and support IT infrastructure, including servers, storage, firewalls, switches, and wireless access points.
Ensure IT security best practices are followed, including endpoint protection, patching, and user access controls.
Assist with the planning and implementation of IT projects such as system upgrades, migrations, and rollouts.
Create and maintain technical documentation, standard operating procedures, and user guides.
Manage IT asset inventory and software licensing compliance.
Provide mentorship and training to junior IT support staff.
Collaborate with cross-functional teams and external vendors as needed.
Participate in an on-call rotation or provide after-hours support, as required.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Minimum 4+ years of hands-on experience in IT support roles, including at least 2 years in a senior or escalation-level position.
Strong knowledge of:

Windows and macOS environments
Microsoft 365, Exchange, SharePoint, and Teams
Active Directory, DNS, DHCP
Networking fundamentals (TCP/IP, VPNs, firewalls, switches)

Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk).

Skills: switches,active directory,inventory,access,it,servers,infrastructure,firewalls

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