Senior IT Support & Systems Administrator

About CosmoTrace

pharmaceutical serialization, traceability, and compliance solutions

end-to-end product visibility, supply chain integrity, and regulatory readiness

About the Role

motivated and skilled IT Support & Systems Administrator

This individual will play a key role in maintaining our IT infrastructure, supporting global operations, and ensuring secure and seamless system performance across all endpoints. The ideal candidate will be proactive, solutions-oriented, and comfortable working in both independent and collaborative environments.

Key Responsibilities

• Manage and resolve IT support tickets promptly through our ticketing system, covering hardware, software, and network issues across Windows and Mac environments.
• Provide installation, troubleshooting, and maintenance support for

  Windows 10/11

  and basic

  Mac OS

  configurations.
• Administer and secure endpoints using

  Microsoft Endpoint Manager (Intune)

  — ensuring compliance with organizational security policies.
• Perform routine patching, updates, and vulnerability assessments to maintain a secure and compliant IT environment.
• Support configuration, provisioning, and monitoring of user devices and accounts.
• Collaborate with internal teams to optimize system performance, security, and user experience.
• Document technical processes, configurations, and troubleshooting steps for knowledge sharing.
• Stay current with new tools, emerging technologies, and best practices in IT infrastructure and endpoint management.

Required Skills & Qualifications

• Strong understanding of

  Windows OS (10/11)

  and basic working knowledge of

  Mac OS

  .
• Proven troubleshooting and problem-solving skills.
• Experience with

  Microsoft Endpoint Management (Intune)

  or similar endpoint administration platforms.
• Familiarity with

  networking fundamentals

  , VPNs, and IT security best practices.
• Excellent written and verbal communication skills.
• Ability to manage time effectively and work well independently or as part of a team.
• Bachelor’s degree in

  Computer Science, Information Technology, or a related field

  (or currently pursuing).

Good-to-Have Skills

• Experience with cloud platforms such as

  Azure, AWS, or Google Cloud

  .
• Exposure to ITSM or ticketing tools such as

  ServiceNow, Jira, or Freshservice

  .
• Relevant certifications:

  MCSA, MCSE, or Intune Administrator Associate

  .
• Experience supporting distributed or hybrid work environments.

• Immediate joiners preferred.

What We Offer

• A dynamic and fast-paced environment within a growing global organization.
• Exposure to modern IT systems and cloud technologies.
• Opportunities for professional growth in

  system administration and security

  .
• A supportive and collaborative team culture that encourages learning and innovation.