Senior IT Support Specialist

Job Summary

Senior IT Support Specialist

Key Responsibilities

• Administer and maintain the company's IT infrastructure, including hardware, software, and networks, serving as an escalation point for complex issues.
• Diagnose and resolve advanced hardware issues related to desktops, laptops, printers, routers, and other peripherals.
• Manage the full lifecycle of software, including installation, configuration, updates, and license compliance.
• Contribute to the implementation and maintenance of data security protocols and perform regular system backups and recovery procedures.
• Provide advanced technical support and guidance to internal teams, resolving issues efficiently.
• Liaise with external vendors for IT procurement, support tickets, and service management.
• Administer and support key business applications, including email systems (e.g., Google Workspace/Office 365), cloud storage, and communication platforms.
• Maintain a detailed inventory of IT assets and create comprehensive documentation for systems, processes, and troubleshooting guides.
• Support IT setup for new employees as part of the onboarding process.
• Proactively monitor system performance to ensure high availability and take ownership of resolving critical incidents to minimize downtime.
• Travel to other offices or event locations as and when required.
  

Required Skills And Experience

• A bachelor's degree in information technology, Computer Science, or a related field.
• 4-6 years of proven experience in an IT Support or System Administrator role.
• Strong proficiency in troubleshooting Windows and macOS environments.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Hands-on experience with cloud productivity suites (Google Workspace or Microsoft 365).
• Experience with IT helpdesk ticketing systems (e.g., Jira Service Desk, Zendesk).
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and manage multiple priorities effectively.
  

Preferred Qualifications

• Relevant certifications such as CompTIA A+/Network+, Microsoft Certified, or CCNA are a strong plus.
• Prior experience in a multi-location or fast-paced startup environment will be an advantage.