Senior IT Project Manager

Job Title: Senior IT Project Manager
Location: Delhi

Role Overview:
The Senior IT Project Manager will manage Zoho CRM and BYST IT Tools / project management, drive vendor coordination, develop analytics reports, lead platform enhancement and deployment initiatives. This role also acts as a change agent to champion IT systems adoption and improvements, working closely with diverse stakeholders.

Key Responsibilities:

• Manage and optimize Zoho CRM workflows, data automation, and customizations to meet evolving business needs.
• Drive product and tool enhancements, including design, testing, and deployment of new functionalities. Work on Vendor management activities ensuring timely and quality delivery solutions.
• Build and maintain advanced dashboards and analytics reports that provide actionable insights for decision-making.
• Collaborate extensively with cross-functional teams, external vendors, and senior leadership to gather requirements, communicate progress, and ensure smooth change management.
• Act as a change agent to promote user adoption of new IT tools and processes, providing training and support to stakeholders.
• Ensure data governance, quality, and continuous process improvements in reporting and communication workflows.

Qualifications & Experience:

• Graduate/Masters in data science/statistics/economics with 5-10 years of experience.
• Experience /Certification in Scrum / Agile/PMP/PMI or relevant project management techniques
• 5 to 10 years of experience managing CRM platforms (preferably Zoho CRM), project/vendor management and data analytics.
• Proven expertise in product enhancement, deployment, and IT change management.
• Proficient in Power BI, Zoho Analytics, Tableau, or similar data visualization and reporting tools.
• Strong vendor management and stakeholder communication skills.
• Excellent problem-solving and interpersonal skills to facilitate collaboration and adoption.

Job Type: Full-time

Pay: ₹1,500,000.00 - ₹1,800,000.00 per year

Work Location: In person