Senior IT Associate

Location: Noida

Job Summary

We are looking for a skilled and proactive L2 IT Engineer to support our day-to-day IT

operations. This role will serve the GSuite Administrator and also handle deskside support

operations across departments. The ideal candidate should have a solid technical background in cloud collaboration platforms (Gsuite/Google Workspace) and strong hands-

on experience in endpoint support.

Key Responsibilities

Gsuite Administration

• Support and assist in managing the Google Workspace environment (users, groups,

organizational units, policies).

• Handle user provisioning/deprovisioning, mailbox issues, and security configurations.

• Respond to GSuite service tickets and escalations.

• Act as a backup during the absence of the primary GSuite Administrator.

• Assist in monitoring security alerts and implementing compliance best practices in GSuite.

Deskside & Endpoint Support

• Provide L2 technical support for desktops, laptops, printers, conferencing equipment,

and other peripherals.

• Install, configure, and troubleshoot Windows, macOS, and common productivity

software.

• Respond to and resolve incidents related to hardware, software, and network

connectivity.

• Coordinate with L1 support and escalate unresolved issues as needed.

• Assist with inventory tagging, device allotment, and NOC clearance processes.

• Maintain documentation for desktops, support procedures, and asset movements.

Operational Coordination & Documentation

• Maintain standard operating procedures (SOPs) for both GSuite and endpoint support.

• Participate in IT audits, asset reconciliations, and change management processes.

• Support patching, antivirus, and endpoint compliance tasks.

Required Skills & Qualifications

• 2–4 years of experience in IT support, with exposure to GSuite/Google Workspace.

• Strong troubleshooting knowledge of Windows, macOS, and networking basics.

• Hands-on experience with ticketing systems and remote support tools.

• Good understanding of identity and access management (IAM) in GSuite.

• Knowledge of ITIL practices is a plus.

• Excellent communication and problem-solving skills.

Preferred Certifications (Nice to Have)

• Google Workspace Administrator Fundamentals

• CompTIA A+ / Network+ / ITIL Foundation

• Microsoft 365 Fundamentals (as an added plus)

Work Environment

• Must be willing to work onsite or in hybrid mode.

• Occasional travel to branch offices or support locations may be required.