Senior IT Administrator – O365, JAMF & Intune (macOS + Windows)

Job Description

Location: Gurgaon/ Bangalore Experience: 7+ years Employment Type: Full-time Key Responsibilities: Lead and manage IT support functions with a focus on Apple device ecosystems (macOS, iOS) , Microsoft O365 , and Microsoft Intune for cross-platform device management. Provide end-to-end support for Apple devices, including provisioning, onboarding, and troubleshooting using JAMF Pro and/or Intune for macOS . Administer and maintain JAMF and Intune platforms, ensuring consistent policy enforcement, security compliance, and efficient lifecycle management across all endpoints. Manage the Microsoft 365 environment including Exchange Online, Teams, OneDrive, SharePoint, Azure AD, Microsoft Defender for Endpoint, and Purview for compliance. Configure and enforce security policies, conditional access, MFA, DLP, and data retention across all user and device types. Collaborate with IT teams to support hybrid ecosystems (macOS, Windows, iOS), including configuration of VPNs, networking, and SSO integrations. Troubleshoot complex incidents across device, application, and cloud environments, conduct root cause analysis, and ensure permanent resolutions. Mentor junior IT staff on macOS/iOS support, Office 365 administration, Intune configurations, and general IT troubleshooting. Oversee IT asset management , software distribution, patch management, and license compliance across platforms. Participate in and provide subject matter expertise for cross-functional projects involving endpoint security, infrastructure upgrades, and compliance readiness. Required Skills & Qualifications: Bachelor’s degree in IT, Computer Science, or a related field. 7+ years of experience in IT support roles with a strong focus on Apple/macOS environments and Microsoft 365 administration. Proven expertise in JAMF Pro administration and Microsoft Intune for endpoint provisioning, policy configuration, and secure device management. Strong hands-on experience with Microsoft 365 suite , Azure AD, Exchange Online, AD Connect, Teams, and security configurations. Experience with Microsoft Purview , compliance center, and email/data security. Good understanding of macOS/iOS internals , device enrollment programs (DEP/ABM), and scripting for automation (Bash/Powershell). Strong knowledge of hybrid environments, security frameworks (e.g. GDPR, HIPAA), and identity/access management. Excellent communication, documentation, and mentorship skills. Preferred Certifications: JAMF Certified Expert or equivalent. Microsoft 365 Certified : Security Administrator Associate, Endpoint Administrator Associate, or Modern Desktop Administrator. Certifications such as MS-900 , MS-203 , MS-500 , MS-100 are highly preferred.