Senior Inside Sales Executive

Position: Senior Inside Sales Executive

Department:

About Frido

Frido Mobility

Role Overview

Senior Inside Sales Executive

Youll act as the bridge between the Inside Sales Manager and the team, ensuring targets, discipline, and customer satisfaction standards are met consistently.

Key Responsibilities

• Handle and convert

  inbound and outbound leads

  for Fridos range of mobility products (wheelchairs, scooters, recliners, etc.)
• Support and

  mentor Inside Sales Executives

  , ensuring timely follow-ups, accurate CRM updates, and adherence to processes.
• Track and review daily productivity reports, lead flow, and conversions using

  Excel/Google Sheets dashboards

  .
• Maintain strong knowledge of all products, offers, and processes to support both customers and team queries.
• Coordinate closely with Operations, After-Sales, and Dispatch teams to ensure smooth customer experience.
• Conduct mini team huddles and motivate the team towards achieving daily and monthly revenue goals.
• Ensure proactive communication within the team — address challenges, share learnings, and escalate key issues to the manager.
• Maintain an energetic, positive, and performance-driven environment on the floor.

Skills & Competencies

• Excellent

  communication and interpersonal skills

  (English & Hindi; regional language is a plus)

• Proficiency in Microsoft Excel, Word, and PowerPoint

  for daily reporting and analysis
• Strong

  leadership and coordination

  abilities — able to guide and support 3–5 team members
• Sales-oriented mindset with strong follow-up and closure skills
• Ability to stay composed under pressure and handle escalations effectively
• High energy, proactive approach, and strong sense of accountability

Requirements

• Experience:

  7–8 years in Inside Sales / Telesales / B2C Sales (preferably in D2C, Healthcare, or Mobility segments)
• Prior

  team-handling exposure

  (mentoring, guiding, or supervising agents) preferred

• Education:

  Graduate or equivalent
• Comfortable with rotational week-offs and a 6-day work schedule

What We Offer

• Fixed salary + monthly incentives for both personal and team performance
• Rapid growth opportunities into

  Assistant Manager – Inside Sales

  or

  Key Account Management

  roles
• Exposure to a fast-growing D2C brand creating real-world impact in the wellness and mobility space
• Supportive, energetic, and target-driven environment