Senior Information Technology Support Analyst

Technology Mindz

4 years

0 Lacs

jaipur rajasthan india

Posted:3 days ago| Platform:

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Skills Required

technology support network macos software inventory compliance onboarding provisioning report patch antivirus sophos security mfa sharepoint documentation management data communication service jira freshservice

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities

Provide on-site and remote support for laptops, desktops, and peripherals (printers, scanners, etc.)
Troubleshoot OS, network, and application-level issues on Windows 10/11 and macOS systems
Install, configure, and update software as per approved software list
Maintain system inventory and ensure compliance with IT asset policies
Assist with device onboarding, user provisioning, and Microsoft Intune enrollment
Manage and report endpoint health, patch updates, and antivirus (Sophos XDR) compliance
Support IT security initiatives – DLP enforcement, MFA, password policy compliance, and device control
Coordinate with vendors or the central IT team for escalations and specialized issues
Document incidents, resolutions, and IT procedures in SharePoint or the IT documentation system

Required Skills & Experience

4 years of experience in desktop or IT support
Strong understanding of Windows environments, Microsoft 365, and network troubleshooting
Familiarity with Microsoft Intune, Active Directory, and remote management tools
Experience with endpoint protection tools (Sophos, Checkpoint, or similar)
Knowledge of DLP, data security, and patch management best practices
Excellent communication and customer service skills
Ability to prioritize tasks and work independently with minimal supervision

Preferred Qualifications

CompTIA A+ / Microsoft Certified: Modern Desktop Administrator (MD-100/MD-101)
Experience working with global or hybrid teams
Familiarity with ITSM ticketing tools (Jira, Freshservice, or similar)

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