Job
Description
As a Senior Implementation & Deployment Specialist at our company, you will play a crucial role in ensuring the successful deployment and integration of our hospitality solutions. This includes our Central Reservation System, Channel Management, GDS, Rates Mapping, and Guest Management System. Your in-depth understanding and familiarity with these products, combined with strong Hospitality Industry knowledge, will be essential in delivering seamless experiences for our customers. Key Responsibilities: - Develop deep subject matter expertise in Central Reservation System, Channel Management, GDS, Rates Mapping, and Guest Management System. - Troubleshoot complex technical issues by reviewing backend code and system logs. - Collaborate with Product and Technical teams to resolve escalated issues and gather insights. - Set up and manage test and production environments based on customer inputs. - Validate configurations and integrations. - Ensure the maintenance and publication of the central standard product implementation catalogue. - Represent the department during internal or external quality audits. - Act as a Customer facing expert and deliver high-quality, customer-facing presentations. - Document processes, configurations, and best practices for internal and external use. Qualifications Required: - Bachelors degree, Master's preferred. - Experience with API integrations and data mapping. - Background in software development or systems engineering is a plus. - Advanced technical troubleshooting skills and familiarity with backend systems and code. - Experience liaising with cross-functional teams including Product, Engineering, and Support. - Excellent communication and presentation skills for customer-facing engagements. - Ability to work independently, take ownership of complex projects, and mentor and support junior team members. - Proactively anticipate dependencies and consequences in complex scenarios, contribute to transversal projects, propose improvements to processes, and be accountable for own and team commitments. Please note that Amadeus, our company, aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry. We aim to enable every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and serving as a role model for an inclusive employee experience. As a Senior Implementation & Deployment Specialist at our company, you will play a crucial role in ensuring the successful deployment and integration of our hospitality solutions. This includes our Central Reservation System, Channel Management, GDS, Rates Mapping, and Guest Management System. Your in-depth understanding and familiarity with these products, combined with strong Hospitality Industry knowledge, will be essential in delivering seamless experiences for our customers. Key Responsibilities: - Develop deep subject matter expertise in Central Reservation System, Channel Management, GDS, Rates Mapping, and Guest Management System. - Troubleshoot complex technical issues by reviewing backend code and system logs. - Collaborate with Product and Technical teams to resolve escalated issues and gather insights. - Set up and manage test and production environments based on customer inputs. - Validate configurations and integrations. - Ensure the maintenance and publication of the central standard product implementation catalogue. - Represent the department during internal or external quality audits. - Act as a Customer facing expert and deliver high-quality, customer-facing presentations. - Document processes, configurations, and best practices for internal and external use. Qualifications Required: - Bachelors degree, Master's preferred. - Experience with API integrations and data mapping. - Background in software development or systems engineering is a plus. - Advanced technical troubleshooting skills and familiarity with backend systems and code. - Experience liaising with cross-functional teams including Product, Engineering, and Support. - Excellent communication and presentation skills for customer-facing engagements. - Ability to work independently, take ownership of complex projects, and mentor and support junior team members. - Proactively anticipate dependencies and consequences in complex scenarios, contribute to transversal projects, propose improvements to processes, and be accountable for own and team commitments. Please note that Amadeus, our company, aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry. We aim to enable every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and serving as a role model for an inclusive employee experience.
