Senior Global Business Operations Lead

What You'll Do
The Global Business Operations Manager will be reporting to Sr Director Business Operations supporting the Customer & Compliance Operations (CCO) organization by leading programs that improve clarity, agreement, and performance across a global team. You will operate as a strategic advisor and execution partner to the Chief of Staff, helping drive priorities across strategy, finance, data, and program operations. You will hold end-to-end ownership of projects that enable senior leaders from VP to EVP to make informed decisions and scale quickly.

What Your Responsibilities Will Be

• You'll lead annual and quarterly planning, including OKRs, headcount modeling, and budget tracking
• Create business cases and frameworks to support leadership decisions
• Keep teams aligned through clear roadmaps, updates, and regular communications
• Analyze performance data and financial models to highlight trends and drive decisions
• You'll build and update dashboards, presentations, and reports that explain complex data.
• Manage key tools and templates, including scorecards, capacity models, and board materials
• You'll run high-priority projects from start to finish, tracking progress and reporting outcomes
• You'll represent the Chief of Staff in meetings when needed.
• You'll Improve business routines such as forecasting and leadership reviews
• Lead changes that improve how teams work together across the organization
• Work with leaders across teams to share goals, surface insights, and make decisions

What You'll Need to be Successful

• 8+ years in Business Operations, Chief of Staff, Program Management, Strategy, or a related role.
• Experience working directly with senior executives and leading cross-functional initiatives
• Strong financial and data literacy able to build and interpret budgets, forecasts, and performance scorecards
• Skilled in PowerPoint, Excel, Power BI, and collaboration tools such as Slack, SharePoint, Confluence, and Zoom
• Ability to turn data and qualitative input into actionable strategies and recommendations
• Strong execution skills with a track record of delivering fast, high-quality outcomes
• Attention to detail and clarity under shifting priorities
• Executive presence able to explain insights across written, visual, and verbal formats
• Comfortable navigating ambiguity and driving clarity and accountability across teams
• Known for building trust, influencing decisions, and getting follow-through from partners