Senior Executive

LOOKING FOR IMMEDIATE JOINER ONLY_NO NOTICE PERIOD

Excellent English communication

24/7 rotational shift including night shift

2 rotational week off

One way cab

Hinjewadi Location.

Responsibilities:

Voice Support & Customer Interaction:

Handle inbound and outbound calls professionally, ensuring a positive customer experience.

Provide real-time assistance for order placement, status updates, and issue resolution.

Communicate clearly and confidently with international customers across multiple time zones .

Order Management & Processing:

Manage end-to-end order lifecycle including validation, entry, tracking, and fulfilment.

Ensure accuracy in data entry and compliance with telecom standards and SLAs.

Monitor order queues and proactively follow up on pending or delayed orders .

Problem Resolution & Escalation Handling:

Identify issues quickly and provide effective solutions during calls.

Escalate complex cases to internal teams while maintaining ownership until resolution.

Document all interactions and resolutions in CRM systems for audit and tracking .

Process Compliance & Quality Assurance:

Adhere to scripts, regulatory guidelines, and company policies during customer interactions.

Maintain high standards of service quality and meet performance metrics (AHT, FCR, CSAT).

Participate in regular audits and implement feedback for continuous improvement .

Collaboration & Reporting:

Work closely with internal teams (technical, provisioning, billing) to ensure smooth order fulfilment.

Prepare daily/weekly reports on order status, call performance, and customer feedback.

Contribute to process improvement initiatives and share best practices

Kindly share your resume on 7709729455