Senior Executive

WFM Senior Executive

Position Summary

forecasting, capacity planning, scheduling, and full-time equivalent (FTE) calculation using both linear methods and Erlang models.

Key Responsibilities

Forecasting

• Develop and maintain accurate forecasting models to predict future demand and capacity requirements.
• Analyze historical data and market trends to forecast future business needs effectively.
• Collaborate with various departments to gather inputs and refine forecasts.

Capacity Planning

• Design and implement capacity planning strategies to ensure optimal resource allocation.
• Monitor and adjust capacity plans based on changing business conditions and requirements.
• Work closely with operations teams to balance workloads and resources efficiently.

Scheduling

• Oversee the creation and management of detailed schedules to meet operational targets.
• Ensure that schedules are aligned with business goals and employee availability.
• Implement scheduling tools and techniques to enhance productivity and efficiency.

FTE Calculation

• Utilize both linear methods and Erlang models to calculate FTE requirements accurately.
• Perform regular reviews and updates of FTE calculations to align with business needs.
• Provide insights and recommendations based on FTE analysis to support decision-making processes.

Stakeholder Management

• Build and maintain strong relationships with key stakeholders across the organization.
• Communicate effectively with stakeholders to understand their needs and provide appropriate solutions.
• Manage stakeholder expectations and ensure alignment with business objectives.

Communication

• Exhibit excellent communication skills, both written and verbal, to convey complex information clearly and concisely.
• Prepare and present reports, analyses, and recommendations to senior management and other stakeholders.
• Facilitate effective communication channels within the team and across departments.

Qualifications and Experience

• Graduate degree in a relevant field.
• Minimum 2 years of WFM work experience.
• Extensive experience in forecasting, capacity planning, scheduling, and FTE calculation.
• Can do FTE calculations using linear methods and Erlang models.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Preferred Skills

• Experience with workforce management software and tools.
• Knowledge of industry best practices and trends in workforce planning and management.
• Adaptability and willingness to learn and implement new strategies and technologies.