Senior Executive / Team Leader

Company Description

Distinct Destinations is a Destination Management Company (DMC) passionate about providing immersive and meaningful travel experiences for international travelers to India, Nepal, Bhutan, and Sri Lanka. We prioritize exceptional standards when selecting our team of professionals to shadow clients through each step of the travel process. Our partnerships with reliable brands, financial security, and sustainable means of supporting local communities and safeguarding the environment ensure we create lasting relationships with our partners.

Role Overview

Distinct Destinations is seeking a full-time Senior Executive / Team Leader based in Gurugram. As a Senior Executive/Team Leader in Travel Operations, you will play a pivotal role in overseeing and optimizing various aspects of travel operations. Your responsibilities will encompass itinerary preparation, costing, voucher preparation, and collaborative work with cross-functional teams to ensure a seamless flow of operations.

Key Responsibilities:

1. Query Handling and Itinerary Preparation:

·        Manage client queries, prepare detailed and customized itineraries, and provide accurate costing to convert maximum inquiries into profitable business.

·        Ensure all travel requirements and arrangements meet client needs, covering hotels, flights, trains, guides, and transportation.

2. Sales and Follow-Up:

·        Follow up on the status of queries and maintain records of any amendments or cancellations.

3. Documentation and Financial Coordination:

·        Prepare and issue vouchers, invoices, and travel document kits.

·        Coordinate with the finance department to process advance payments to suppliers who are not on credit.

4. On-Ground Client Support and Feedback Management:

·        Monitor client movement on the ground, reconfirm services proactively, address any queries, and review feedback for continuous improvement.

5. Client Engagement and Relationship Building:

·        Meet and greet clients as required to ensure excellent service and satisfaction.

6. Vendor Negotiation and Relationship Management:

·        Negotiate with hotels and transport vendors to secure the best possible rates.

·        Ensure familiarity with a range of travel destinations to design appealing itineraries and build strong vendor relationships.

Eligibility:

• Individuals with a background in the travel and tourism industry are highly encouraged to apply.

Qualifications

• Bachelor's degree, preferably in Business Administration or relevant fields
• Minimum of 2 to 6 years of proven experience in the travel industry.
• Proficient knowledge of various travel destinations.
• Proven ability to create detailed and customized travel itineraries based on client preferences and requirements.
• Incorporate a variety of travel elements, including transportation, accommodations, activities, and meals, to deliver comprehensive and memorable travel experiences.
• Excellent communication and interpersonal skills, with a strong ability to influence and negotiate with clients and stakeholders
• Strong analytical skills and ability to use data to make informed decisions
• Excellent time management skills and ability to work under pressure, while ensuring high-quality work output
• Experience in the travel industry is preferred